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Client Facing Account Manager - Cigna Group Insurance at 091 Cigna Health & Life Ins. Co.

Posted in Sales 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Pittsburgh, Pennsylvania

Job Description:

**Candidate must be located in the Mid-Atlantic or NorthEast region; Role is work at home

The Client Facing Account Manager (CFAM) holds strategic oversight for operational execution supporting all products, programs and service lines within a book of business. The CFAM partners and actively engages with National Account Executives (NAE) to understand each client's business strategy and objectives, and leads a matrix team of internal colleagues to ensure that the individual client's needs are met and any internal barriers / potential problems are averted. The CFAM is responsible for resolving complex client inquiries and non-routine problems using independent judgment and discretion. The CFAM updates and follows up with business partners to secure key deliverables and due dates are met.


  • Serve as matrix team leader to ensure service issues are managed proactively and in a timely manner. Proactively reviews and suggests improvements to existing procedures that will ultimately result in greater client satisfaction and increased efficiencies

  • Participate in new client implementations to introduce the Account Team concept and develop relationships with key client partners

  • Prepare / deliver web and phone presentations with the client to education and train on benefits, services and tools

  • Participate in regularly scheduled feedback and information exchange sessions with key business partners

  • Serves as the product and capabilities expert through in-depth knowledge and effective SME collaborations

  • Serves as conduit for elevating concerns surrounding customer delivery, retention, and growth opportunities to the segment/enterprise


  • Proficient knowledge (minimum 3 years) of Group Insurance business; to include many or all of the following: relevant sales experience, industry and product knowledge. Basic understanding of the following: Underwriting risk and financial analysis skills, understanding of competitor landscape and sales process

  • Bachelor's degree or equivalent experience required

  • Ability to travel up to 25% of the time, domestic / overnight as needed

  • Exceptional Relationship Management skills; ability to develop and foster relationships with clients, producers and matrix team partners at any level within an organization

  • Demonstrated ability to translate complex issues, products and/or solutions into a concise and effective plan

  • Excellent communication, presentation, negotiation and influencing skills. Ability to use diplomacy/negotiation skills to eliminate barriers (both internal and external) and drive towards a solution

  • Demonstrated planning/organizational skills; ability to plan for both the long and short term, ability to work on many issues at once and to prioritize work

  • Customer focus; ability to meet customer expectations and act with a sense of urgency

  • Possesses or demonstrates ability to obtain necessary Group Life Health Sales licenses

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.