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Assoc Sr., Call Center at Parkland Health and Hospital System

Posted in Other 30+ days ago.

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Type: Full Time
Location: Dallas, Texas





Job Description:

Looking for your next opportunity? If so, choose Parkland and discover what a meaningful job feels like. Whether you work directly with patients or use your talent to support our care, you ll be part of a team that s providing valuable health services to Dallas County residents. And here, you ll have the opportunity to put all your skills to work, and the support to grow and advance in your job and your field. Step into a career that will make a substantial difference for our patients and for you. We blend cultures, talents, and experience into an exemplary health and hospital system. Parkland has earned distinction as one of America s Best Hospitals by U.S News and World Report every year since 1994.

PRIMARY PURPOSE

Serves as a lead worker to Support Services Call Representatives in the identification of caller¿s needs, obtains/verifies relevant information and routes call to appropriate site and dispatches resources to appropriate site within Parkland Health and Hospital System.

MINIMUM SPECIFICATIONS

Education:
-None.

Experience:
-Must have five years of customer service experience.

Equivalent Education and/or Experience:
-May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure:
-None.

Skills or Special Abilities:
-Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors.
-Must successfully pass a pre-employment spelling test with a minimum score of 85%.
-Must successfully pass a customer service skills test with a minimum score of 80%.
-Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person.
-Must be able to demonstrate expert working knowledge of applicable department and hospital software, personal computers, and standard office equipment.
-Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
-Must be able to solve complex problems within established Call Center policies and procedures and serve as a resource to other department employees.
-Must demonstrate a positive demeanor, good verbal and written communication skills.
-Must be able to successfully complete additional job related training when offered.
-Must be able to function in a team environment.
-Must be able to identify and communicate suggestions for performance improvement, provide constructive feedback, and demonstrate success in providing education and training to departmental staff.

*WM

#WM

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

EOE M/F/D/V


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