Vacation Weeks, LLC, is now hiring for a Night Auditor at our Blue Heron Beach Resort in Orlando, FL! VW offers an excellent benefits package including medical, dental, vision, company paid life insurance and short term disability, 401(k), travel perks, and more! VW contributes to an ESOP and is an EOE!
POSITION SUMMARY The Night Auditor serves as the front desk agent on the night shift and reconciles all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.
Welcomes & registers guests in a friendly, professional, and efficient manner
Provides detailed information about resort facilities & operating hours.
Answers telephone calls and resolves guest inquiries in a friendly and professional manner.
Rents rooms in accordance with Front Desk sales strategies.
Performs check in/out and cash handling activities in accordance with standard operating procedures.
Enters detailed information regarding resort transactions for accounting purposes
Performs accuracy verification of daily revenue activities and occupancy status
Completes all audit functions accurately and in a timely manner
Attends all required resort and department meetings and trainings.
Perform other guest services duties as needed to provide excellent service
This position requires a high school diploma or GED.
This position requires at least one year of front desk experience in a hospitality organization.
Previous night audit experience is preferred.
Must have the ability to communicate effectively in English both orally and in writing.
Must be able to multi-task while answering phone calls and completing work on a computer.
VW’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Accuracy: Ability to perform work accurately and thoroughly.
Autonomy: Ability to work independently with minimal supervision.
Detail-Oriented: Ability to pay attention to the minute details of a project or task.
Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
Self-Motivation: Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Technical Aptitude: Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Basic technology skills with working knowledge of Microsoft Office Suite software.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs. or less
Over 100 lbs
12 lbs or less
WORK ENVIRONMENT The Night Auditor works in an office environment, with many distractions and frequent interruptions and is often the only employee on duty. This position works primarily evening and overnight hours and will require work on weekends and holidays.