Posted in General Business 30+ days ago.
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Location: Menomonie, Wisconsin
Office of Access Management
Why Mayo Clinic
We are looking for a part time PASS to work in our Menomonie location. This position will offer cross-training opportunities; the incumbent for this position will be trained in both our phone center and our clinic registration/scheduling. Specific duties for each role and how duties will be split between the phone center and clinic registration will be discussed at the time of interview. This is a part-time, benefit eligible position. Qualified applicants will have a high school diploma or equivalent and years of customer service experience. If you are interested in this opportunity, please apply and attach a detailed resume.
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.
High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.
Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.17 per hour.
Hours / Pay period
40 hours per two week pay period
Monday-Friday Shifts will vary between the hours of 7am - 5pm.
Menomonie, a city of 16,000, has everything from lakes, rivers, bike trails, nature trails, and nature preserves to modern shopping with everything you might need. There are an abundance of things to do in Menomonie from seeing a play, enjoying a live band, hiking at Hoffman Hills state park, biking, or just relaxing. The community offers excellent schools, low crime and affordable housing. The city is located 50 miles east of Minneapolis/St. Paul and 30 minutes west of Eau Claire and Chippewa Falls.
If you will be living and working in the city of Menomonie, WI, you may be eligible for the Home Sweet Menomonie program. Home Sweet Menomonie combines public, employer and private contributions to create a no-interest, partially forgivable loan for down payment assistance to employees of participating businesses who wish to own homes within the City of Menomonie. Please view the City of Menomonie's website www.menomonie-wi.gov/hsm or call the program administrator's at 715-235-9081 .
Office & Administrative Support, Support Services
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).