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Account Coordinator I in Anaheim at Corovan

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Fullerton, California





Job Description:

The Account Coordinator of Commercial Projects (O&I Moves, Installation and Tech Jobs) is responsible for entering, tracking and updating work-orders in excel daily. Responsible for confirming and assigning work orders for next day schedule and generating reports. The Account Coordinator interacts with end users and account manager daily. The ideal candidate should possess outstanding customer service skills with a positive “can do” attitude. The work schedule is full-time, hours will vary. Reliable transportation is required for this position.


Position Responsibilities



  • Review all returned paperwork from the field daily for accuracy and completeness including all bills of lading, timesheets, VIR’s, safety huddles, change orders, communicates errors to management and returns to Corovan

  • Enter timesheet information into spreadsheet as needed

  • Receive new work requests from planning team and onsite account manager via phone, fax, email, verifies details and obtains missing information if necessary

  • Close work tickets after verifying complete satisfaction from end user

  • Pull weekly new hire, exit, move lists and move surveys. Provide name tags, move instructions, follow -up emails on issues and problems and create a ticket or each task weekly.

  • Keep online reports systems up to date for weekly meetings including move lists, open/closed tickets, survey results, meetings and event schedule/tracking etc.

  • Daily report tracking of tickets on spreadsheet

  • Keep track of tickets on a daily and quarterly basis

  • Enter crew information including time spent on tickets, total time and crew count

  • Add in type/reason for ticket i.e ergo, event, reconfiguration etc.

  • All other duties as assigned based on business needs.

Basic Qualifications



  • High School diploma, general education degree (GED, or equivalent) or one (1) year related industry experience and/or training, or equivalent combination of education and experience.

  • 1 year data entry or related experience

  • 1 year customer service or related experience

  • 1 year MS Word and MS Excel experience  

Preferred Qualifications



  • Previous commercial and/or household goods moving experience preferred

Other Requirements



  • Willing to work weekends and overtime as needed is preferred

  • Must be able to pass pre-employment screening including background check and drug testing

  • Excellent verbal and written communication skills

  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday

  • Excellent follow-through and attention to detail

  • Excellent teamwork and interpersonal skills

  • Must possess good customer service skills

  • Ability to demonstrate initiative and to work with minimum supervision

  • Ability to speak and communicate well with customers and coworkers

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

  • Ability to deal with problems involving several concrete variables in standardized situations

  • Ability to read and interpret documents written in English such as procedure manuals, work instructions, spreadsheets, letters, software manuals

  • Ability to write legible notes and correspondence in English

  • Ability to speak and communicate well with coworkers, superiors and customers in English verbally and in writing

  • Ability to communicate verbally in Spanish is helpful, but not required

  • Ability to interpret and write advanced level algebraic formulas in Excel is preferred

  • Must have excellent data entry skills, familiarity with Microsoft Office, ability to use standard office equipment, good communication skills, and attention to detail

  • Should be able to type at least 50 words per minute without error

  • Proven ability to work effectively in a team environment with associates

  • Effective planning and priority setting

  • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines

  • Effectively communicate with people in potentially stressful situations

  • Ability to consistently meet daily, weekly and monthly deadlines

Pay & Benefits



  • Competitive hourly wage based on experience

  • Flexible work schedule

  • Retirement savings plan with company match

  • Paid Sick Leave

  • Employee Referral Bonus & Contest Reward Program

  • Safety Reward Program

  • Corovan University continuous learning and career development training

  • Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week.

Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. The employee is occasionally required to walk, sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell.


Additional Information

Upon offer, the Company conducts a comprehensive pre-employment background check and drug test.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Corovan:

Since 1948, Corovan has set the pace in corporate relocation, facilities support, and storage services. Corovan offers the industry’s most comprehensive suite of commercial moving, storage, furniture, logistics, and tech relocation services for businesses of all sizes and industries. We are proud to have the most experienced and dedicated team to engineer the workplace change while ensuring professional, timely and cost-efficient services. With locations in San Leandro, San Jose, Fullerton and San Diego, we offer local businesses the most comprehensive suite of commercial moving, modular furniture moving and installation, warehousing, distribution, logistics, and technology services.  We work with varied and interesting work environments with some of the most dynamic companies in the world.

Our values include growth, continual improvement, and offer our employees training in a variety of fields. We have a culture of rewarding employees who do a great job and are good for Corovan. We look at our core staff for career advancement opportunities, with opportunities for advancement to installer, technician, driver, foreman, supervisor, project management, customer service and other support roles. Corovan offers competitive wages and benefits.

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Corovan is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.





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