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Lead, Image Technician at CIOX Health

Posted in Other 30+ days ago.

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Type: Full Time
Location: Birmingham, Alabama

Job Description:

# of Openings


Category (Portal Searching)

Medical Records


Under close supervision, Document Image Technician Lead performs tasks involving the use of document scanners, and indexing software. Follows proper procedures to perform daily operations of document imaging, processing, and indexing of client records. The Document Image Technician Lead may perform one or more of the typical responsibilities associated with the functions of prepping operations, document indexing and scanning. Errors have the potential for causing client problems, delay, expense and/or disruption to client and/or CIOX Health. The Document Image Technician Lead will assist the Regional Manager of Operations in training, staffing, and providing coverage at various sites for the Client Services Representatives.



Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.

Will never compromise client record integrity in any way such as; deleting images without replacing same or not scanning all documents required, not correcting bad images when discovered, or indexing incorrect information on records.

Productivity and Quality

Maintains productivity, quality and assures customer service standards.

General Responsibilities


Will meet productivity standards as established by the Company

Will write the correct account numbers of every chart

Will log every account that was prepped

Will remove all staples from all records

Will tape all loose items on all records

Will remove all hanging chads from punch holes

Will unbend any folded corners on documents

Will mark poor quality documents with the poor-quality stamp

Will ensure that every page belongs to appropriate account

Will ensure that documents are separated properly

Will move boxes as required and according to safety guidelines (approximate weight = 35 lbs.)


Will meet productivity standards as established by the Company

Will complete log books appropriately

Will ensure that the highest level of image quality possible is met

Will scan every document assigned

Will prevent pages from double feeding while scanning

Will prevent skewed pages while scanning

Will mark every scanned batch with an S to indicate that scanning was completed

Will keep work area organized to prevent records from being boxed without being scanned


Will meet productivity standards as established by the Company

Will complete log books appropriately

Will catch, correct and report all prepping and scanning errors

Will assign the appropriate index values associated with each record

Will double check to ensure that demographics match the data found on the record

Leadership Responsibilities:

Assists the Regional Manager of Operations in the training and direction of the Document Image Technician positions.

Provides input to the Regional Manager of Operations for the evaluation of the Document Image Technician positions.

Answers day to day questions posed by CIOX Health clients and the Document Image Technician positions.

Provides input into the review and revision of site procedure.

Reports to work as scheduled.

Complies with all CIOX Health Policies, specifically, attendance and punctuality.

Attends mandatory employee in-service meetings and/or training sessions, if so directed.

Typically, works remotely accessing work related projects and tasks via VPN access.

Performs other duties as assigned.


Consideration for the role of Document Image Technician Lead requires all of the following:

* A High School Diploma or GED is required.

* Must be able to communicate effectively in the English language.

* Experience in a medical records or health care setting would be beneficial.

* Medical Terminology class is strongly encouraged.

Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.