Install, configure, maintain, upgrade & support Enterprise-scale Business Analytics software and the hardware hosting them.
Essential Duties and Responsibilities:
Installs, configures, maintains and troubleshoots hardware & software installations on both client and server-side for various Analytics tools used by the department.
Actively performs administrative, monitoring and enhancement functions in TM1 & Cognos platforms.
Researches and evaluates best practices for software and hardware upgrades, configurations, implementation and/or support issues.
Collaborates on upgrade and integrations projects with other departments, users and Arthrex Agencies
Manages software and hardware upgrade projects, attends project meetings to communicate status to all stakeholders and records project updates.
Assists in management of software upgrade roadmap decisions and planning.
Responsible for the overall system health and smooth operation for approximately 3000 users.
Builds and maintains detailed documentation and diagrams of hardware & software architecture.
Manages license and user records for all systems while ensuring counts are within the respective license allowance, and notifies parties before license provisioning becomes an issue.
Identifies, escalates and redirects problems requiring urgent attention to appropriate resources.
Anticipates system issues and helps resolve them before they occur or impact a large number of users and/or critical business functions.
Provides status reports and notifies management of ongoing/unresolved issues, escalations, ongoing trends that can lead to deeper issues
Actively works to automate repetitive tasks in system maintenance.
Is available outside normal business hours, including weekends, for critical issues and coverage, as necessary. (shared responsibilities with team)
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Education and Experience:
Bachelor's Degree required; CS / MIS preferred
2 + Years experience managing software & hardware configurations of enterprise scale required
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Ability to visualize and understand technical architectures and their dependencies, potential impacts on each other.
Strong analytical & business acumen, specifically in Sales, Finance and Accounting
Strong Windows, Windows Server, MS Office install, config and use skillset.
TM1/Cognos experience nice to have.
Strong time management and organization skills and ability to juggle multiple responsibilities.
Strong team player, but also able to work and focus independently and self-directed on projects.
Strong attention to detail and highly focused on quality of work, over quantity.
Knowledge and experience in Agile development methodology preferred.
Follow best practices, champion standards, and always strive for continuous improvement in everything you do
Excellent verbal and written communication.
Strong ability to develop organized and clear documentation.
Highly motivated to continuously improve own abilities and skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in analytical or diagram form and deal with several abstract and concrete variables.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.