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Credit Clerk - Little Rock, AR at Replacement Parts Inc.

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Little Rock, Arkansas





Job Description:

Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,300 employees, in seven (7) states, working at approximately 180 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company will celebrate 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.

 

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 


  • Provide exceptional customer service. This includes, but is not limited to: assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.

  • Contact customers regarding past due balances.

  • Receive and process documents by reviewing for completeness and clarity

  • Participate in/or handle special projects as assigned

  • Mail out monthly statements

  • All other job duties as required or assigned

 

 

 

Supervisory Responsibilities

 

This job has no supervisory responsibilities.

 

 

Competencies

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.

 

Communications - Exhibits good listening and comprehension.

 

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.

 

Managing Customer Focus - Promotes customer focus.

 

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

 

Conflict Resolution - Uses negotiation skills to resolve conflicts.

 

Consultative Selling - Builds rapport and establishes trust; presents solutions that meet customer objectives.

 

 

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Education and/or Experience

 

High school diploma or equivalent, at least 1 year of relevant job experience. 

 

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. 

 

 

 

Mathematical Skills

 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

 

 

Reasoning Ability

 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

 

Computer Skills

 

To perform this job successfully, an individual should have basic computer knowledge, knowledge of the Microsoft Office suite of products and 10 key typing experience.

 

 

 

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

 

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

 

 

 

 

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer.   Replacement Parts, Inc. is a drug-free workplace. 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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