Exercise responsibility for all club operations and performance with emphasis on quality, profitability, staffing, and service.
Deliver the Ultimate Fitness Experience to every member, every time
Recruit, hire, train and manage all department staff and directors
Coach and discipline team members
Establish rapport and manage relationships with members
Communicate effectively with upper management and executive leadership
Meet and surpass all club performance and revenue goals through membership, personal training, and other programming
Oversee and manage all club operational tasks and complete tasks as necessary
Meet and surpass all personal sales goals and coach and manage other team members to do the same
Create new and innovative revenue sources while controlling expenses
Participate in annual budget process
Set and achieve annual performance goals
Review all financial reports and transactions, including commissions, purchase orders, check requests, payroll, capital expenses, and sales
Complete processing for all new hires
Recruit, hire, and train department heads
Supervise department heads, set monthly goals, provide ongoing feedback, define roles, manage performance problems, and conducting formal reviews
Lead staff training and development programs
Update staff files in a timely manner
Develop and complete daily, weekly, semi-monthly, and monthly checklists
Conduct daily club walk-throughs
Make daily cash deposits
Spend peak club visit hours at Front Desk or in Sales
Manage email correspondence effectively
Handle all customer and employee concerns
Submit and/or review all reports, including financial, operational, and incident
Review member comments and suggestions, responding within 48 hours
Participate in appropriate meetings and coordinate staff meetings
Submit payroll in a timely manner and follow all payroll procedures
Establish and review monthly revenues, expenses, and goals
Ensure cleanliness and maintenance of facilities
Uphold employee standards of conduct and ethics
Ensure compliance with club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work early morning, evening, and weekend hours as necessary
Required Knowledge, Skills, & Abilities:
Excellent verbal and nonverbal communication skills
Excellent listening skills
Ability to motivate and nurture others
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to handle challenging issues with patience, tact, and professionalism
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Ability to multitask and work well under pressure.
Basic computer skills (MS Office, email, MS Windows)
Understanding of basic cash-handling procedures
Proven selling skills
Strong organizational skills
Required Experience, Education, and Certifications:
Bachelor’s degree in recreation, fitness, business management, or related field preferred
Experience working in a team environment
Five years’ management experience in a health club environment preferred
Current CPR/AED certification required
Pool operator license preferred
Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions:
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Extending hand(s) and arm(s) in any direction.
Particularly for sustained periods of time.
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Using upper extremities to press against something with steady force in order to thrust
Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Applying pressure to an object with the fingers and palm.
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.