Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
The Hazard Insurance Processor plays an important role in the organization by performing a number of activities related to the organization’s Insurance functions. The role is primarily responsible, under direct to moderate supervision, for providing timely and accurate processing and payment of insurance bills.
Set up insurance lines on new loans and verify accuracy of information in the system.
Process and send foreclosure cancellations to insurance companies; follow-up on refund status until received.
Process manual bill payments prior to expiration dates.
Process and mail insurance disbursement checks on a daily basis.
Process refund checks and update the system; take further action if it is necessary to determine reason(s) for refunds.
Review flood zone information and update any missing data.
Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
Participate in activities and projects to improve business and department performance.
Review and reconcile accounts and outstanding amounts to ensure accuracy.
Process daily insurance mail including policy renewals, cancellations, and premium requests.
Follow Guild’s information security policies.
Respond to consumer calls, correspondence, and emails in accordance with investor guidelines.
Provide daily, weekly, and month-end productivity summaries.
Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customer requests.
Participate in activities and projects designed to improve business performance.
current on changes in industry regulations.
Perform other duties as assigned.
High school diploma or equivalent required, some college courses/technical training in Accounting or related field preferred, along with two or more years total work experience in back office financial services position(s) required, preferably in insurance processing.
Additional work experience in consumer/mortgage lending, banking, or related industry/positions preferred.
General knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to insurance.
Demonstrate patience and professionalism when interacting with consumers.
Excellent verbal and written communications skills required.
Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
Basic math and accounting skills required.
10-key by touch strongly preferred.
Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
Familiarity with document retention software; Blitzdoc preferred
Direct to moderate supervision required, depending on experience level
Apply sound judgment in execution of core job responsibilities
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.