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Media Event Support Specialist 1 - Media Support Specialist - Florida at Mayo Clinic

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Jacksonville, Florida

Job Description:








Media Support Services

Position description

Provides operational support to Mayo Clinic multi-media systems and customers, including but not limited to: equipment trouble-shooting; deliveries and setup; basic equipment maintenance; multi-media technology displays; support for on and off campus multi-media events; audio and video systems; audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies. Provides and manages the planning and coordination for internal and external events in designated areas of responsibility, which may include customer support, videoconferencing, meeting support and production. May provide troubleshooting and help-desk support for Media Support Services customers, master control operations, off-campus multi-media event support, live and post-video production services (e.g. lighting, audio, recording, directing, editing and media duplication for internal and external use; and on-call support for video-on-demand. Participates in the room design and audiovisual equipment purchases by making recommendations. Utilizes and demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations). Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements. May provide training and mentorship to other event support team members as directed by MSS leadership. May assist in other job related responsibilities as determined by workload and manager. This position requires adherence to the Mayo confidentiality policy. The incumbent is required to work extended hours including early mornings, evenings, and weekends. Hours will vary to meet the requirements of the job. The incumbent must be able to travel.


High School Diploma/GED and seven (7) years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility.

Additional qualifications

Associate's degree in Media, Business Communication or technically related field and five (5) years of professional employment experience in daily operations within a multi-media support facility;

Or, a Bachelor's degree in Media, Business Communications or technically related field and three (3) years of professional employment experience in daily operations within a multi-media support facility preferred. Demonstrated proficiency with MAC & PC computer platforms, operating systems, and Microsoft Office products. Demonstrated proficiency and ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, and remote access. Demonstrated ability to work independently and problem solve complex issues.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.09 per hour.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

Business hours are 8:30 A.M. - 5:00 P.M., but may vary due to coverage. May need to work before/after hours and weekends approximately once a week.

Site description

Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!


Support Services

Job posting number



Pauline Ptacek-Raiche

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).