We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, it is our people that set us apart.
If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.
Why Join GAINSCO?
By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a Top Workplace in both our Dallas and Miami offices.
GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.
What does a MATERIAL DAMAGE APPRAISER do?
Ensures effective appraisal process by planning routes and traveling to sites in a timely manner, using standard guidelines to inspect vehicles, estimating parts and labor to repair damage, reviewing repair-cost estimates with repair shops to secure agreement on cost of repairs, preparing forms to indicate repair-cost estimates and recommendations, determining salvage value on total-loss vehicle, accurately documenting information, and communicating with Appraisal Unit and key personnel in the Claims Department.
Establishes proof of loss by collecting documentation submitted, also escalates questionable claims for additional investigation. Maintains quality service by contacting customers and scheduling appointments in a timely manner, inspecting vehicle within established time frame, providing accurate information on repair costs and estimated repair time, explaining the appraisal process, responding to inquiries, and sustaining good relationships with body repair shops as well as assisting in the resolution of all claims.
Will be responsible for assigning, reviewing and overseeing GAINSCO Independent Appraiser assignments as well as directing the quality of the assignments. Will also manage the rental portion of the Independent Appraiser assignment once/if the vehicle goes to the shop for repairs.
Promotes continuous improvement by keeping abreast of current vehicle repair techniques, and complying with continuing education requirements for licensing / certification.
Ensure legal compliance by following guidelines, company policies, and state and federal insurance regulations.
Additional responsibilities may include reviewing Independent Adjuster assignments and Desk Review estimates for remote areas.
Daily interaction with body shops, vehicle owners, insured’s, Claim Adjusters, Independent Appraisers and Appraisal Unit Staff.
What is required?
ASE/ ICAR Certification preferred
Valid Appraiser or Adjuster License as necessary
Valid driver’s license
Minimum 2-3 years of experience as an auto damage appraiser
Previous Claims and/or Customer Service experience within an insurance environment is preferred
Body shop experience a plus
Other skills and abilities:
Excellent verbal and written communications skills
Ability to manage own time while prioritizing multiple tasks
Ability to remain calm when dealing with difficult customers
Effective negotiating skills
Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.
What else do you need to know?
Competitive salary based on experience
Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance
Parental Leave Policy
401K + Company Match
Paid Vacation + Sick days + Floating Holidays + Company determined Holidays
All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer