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Provider Credentialing Coordinator I at Credentialing

Posted in Other 30+ days ago.

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Location: Jacksonville, Florida

Job Description:
Provider Credentialing Coordinator I

The Provider Credentialing Coordinator is responsible for the background checks, applications and document follow-up.


  • Maintains knowledge of current requirements for credentialing providers.
  • Prepare and/or update the provider's application for newly affiliated and existing providers.
  • Processes applications for appointment and reappointment for One Call.

  • Build knowledge base for payer requirements and forms.

  • Tracks license, and professional liability expirations for appointed providers.

  • Completes provider credentialing and re-credentialing applications for escalated cases; monitors applications and follows-up as needed.

  • Ensures recredentialing timeliness meets and/or exceeds the NCQA expectations by following up in a timely manner and escalating items as designated by policy.

  • Maintains appointment files and information in credentialing.

  • Provides excellence in customer service for internal and external customers when handling communications, whether oral or written.

  • Ensure all workflow items are completed within the set turn-around-time, meeting expectations.

  • Responsible for exceptions in committee decision follow up.


  • Associate's degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.


  • Excellent attention to details.

  • Ability to work independently, set priorities and meet deadlines with minimal supervision.

  • Strong working knowledge of word processing, spreadsheets, data entry, data base experience and other computer related skills. Experience with other Microsoft Office products.

  • Ability to communicate effectively, both orally and in writing.

  • Must be able to communicate well with a wide variety of contacts at all levels of the organization.

  • Must be able to work cohesively in a team oriented environment and be able to foster good working relationships with others both within and outside the organization.

  • Ability to maintain confidentiality, work with deadlines and manage multiple priorities.

  • Ability to maintain a high degree of professionalism and independent judgment in response to complex sensitive issues and decision-making.

  • General understanding of related accreditation and certification requirements.

  • General understanding of medical credentialing and privileging procedures and standards.

  • General understanding of medical staff policies, regulations, and bylaws and the legal environment within which they operate.


  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
  • For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
  • The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height)
  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
  • The work environment utilizes florescent lighting; noise level is moderate
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
  • Please be advised the job description is subject to change at any time.

Provider Credentialing Coordinator I

Entry level role. Basic skills with a moderate level of proficiency. Works on projects of limited scope Follows Standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires a minimum of 1 year experience credentialing or provider relations experience.

EEO Employer

841 Prudential Dr, Suite 204
Jacksonville, FL, 32207
United States