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POD Supervisor, Customer Sales Support Specialist, Supplies at Tandem Diabetes Care

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Diego, California

Job Description:

Join the Tandem team as a POD Supervisor, Customer Sales Support Specialist, Supplies. Partner with us in our quest to make the lives of people with diabetes better and better through relentless innovation and a revolutionary customer experience.

Who we are:

Here at Tandem, Diabetes is all we do. Tandem has created the simple-to-use t:slim X2 Insulin Pump with Basal IQ technology. Designed, assembled and supported from our San Diego, CA headquarters, the t:slim X2 with Basal IQ is the only color, touch-screen insulin pump that is capable of remote feature updates, has a predictive low glucose suspend (PLGS) feature to help reduce the frequency and duration of low glucose events, and offers compatibility with continuous glucose monitoring.

Read more about our company & culture here: and see what our customers are saying here: #tsliminthewild

What you’ll be doing:

Responsible for providing customer sales support for end users.  Processes customer orders via phone, fax, email, and other media.  Performs an insurance verification check prior to processing the order to ensure proper reimbursement and timely shipment of orders.   

What you need for this position:

  • High school diploma

  • Post-secondary education preferred.

  • 3-4 years’ experience completing insurance verifications in a customer service role

  • Inbound call experience (up to 40 calls a day per rep) in an insurance verification role

  • Experience documenting calls by typing on a keyboard while speaking to a customer on the phone

  • Knowledge of medical device industry and DME insurance practices desirable.

  • Knowledge of diabetes preferred.

  • Ability to read and follow procedures and flow diagrams.

  • Competent call handling skills to process orders efficiently and effectively.

  • Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.

  • Bilingual English/Spanish preferred.

  • Able to effectively share information related to work product in verbal and written form.

  • Able to contribute to the team by supporting the acceptance of new team members.

  • Demonstrated ability to work accurately, follow instructions and schedules, and handle multiple priorities.

  • Proficient with MS Office suite (Word, Excel, Outlook) and Internet.

  • Knowledge of ERP & customer relationship management (CRM) systems desirable.

What’s in it for you?

We’ve got you covered.

We offer a robust benefits package to support your health and your family. From medical, dental, and vision, to flexible spending accounts for both health and dependent care – Tandem’s got you covered!

Invest in your career.

Tandem offers all regular full-time employees a company-sponsored 401(k) plan as well as the potential for stock options and our Employee Stock Purchase Plan.

Live your life.

Relax with 20 days of paid time off and celebrate 10 paid holidays in your first year. With our exclusive employee discount program, you can look forward to saving money on tickets to the movies, restaurants, and so much more

Make a difference, together.

“In Tandem” means together, and we strive to embody that in every aspect of our business. We believe that working in tandem, not in isolation, is the best way to continually exceed expectations. Together, we are dedicated to improving the lives of people with diabetes every day.