Quality Assurance Specialist at DHL eCommerce

Posted in Other 8 days ago.

This job brought to you by Local Organization

Location: Raleigh, North Carolina

Job Description:

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: North Carolina, Raleigh (RDU)
Job Code: NEW QAL
# of Openings: 1


The QA Specialist will conduct and coordinate quality production for unloading, receiving, encoding, sorting, staging and loading. Assist and train employees; coach employees to ensure the correct standard operating procedures are followed


  • Audit sacks and carts for mis-sorts; check gaylords for misroutes, wrong placards and wrong container IDs; package labels for print quality and track back to origin terminal or encode station for correction
  • Perform orientation and training for new employees assigned to department; assist supervisors and management staff with people development; inform Supervisor/Manager of the status of Encoders- and Sorters-in-training
  • Demonstrate "Best Practices" for employees; assist employees, provide direction; coach sorters and runners when exceptions are discovered; apprise supervisor of any issues that may occur
  • Demonstrate and work with employees to move product through each step of the process flow
  • Conduct periodic pre-shift communication meetings regarding quality to provide tips and increase quality awareness
  • Identify sort and quality issues and communicate to the Supervisor or Manager to take corrective action
  • Create and maintain the daily recap report of identified errors; review with Supervisor or Manager
  • Identify most help needed areas and report to Supervisor or Manager for quality enhancement
  • Print head quality, mislabels, oversize markup, correct work order, correct product type
  • Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion

  • High School or equivalent training and/or least 6 months related experience preferred

  • Ability to read, write and speak English
  • Read work orders, tickets, receiving, BOLs, graphs, logs, schedules, verify zip code numbers
  • Observe and read gauges, instruments, dials to determine operating processes and procedures
  • Identify and list production data such as quantities, PPH, and operating calculations
  • Prepare detailed records or reports such as receiving reports, operating logs, quantities
  • Estimate speed of moving objects
  • Inspect, examine and observe for obvious product or equipment defects easily and not easily identified
  • Understand standardized math processes
  • Plan and schedule movement or flow of materials or products
  • Plan own work activities and plan and direct work activities of others
  • Work with minimal supervision; under pressure and on several tasks at the same time
  • Understand, plan and perform a sequence of diversified operations where standard methods are available

  • Frequently lift/push/pull mail and parcels weighing up to 50 pounds
  • Frequently observe and determine the levels of productivity and output of personnel
  • Frequently communicate with departmental personnel to assign, lead and coordinate work activities and ensure production standards are met
  • This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting