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Retail Center Assistant Manager - Southern Division (Colorado Springs Metro. Area) at Discover Goodwill of SW Colorado

Posted in Management 30+ days ago.

Type: Full-Time
Location: Colorado Springs, Colorado

Job Description:

Goodwill of Colorado is seeking qualified, motivated, Retail Center Assistant Managers in our Southern Division (Colorado Springs Metro. Area)!  

Management or supervisory experience in retail, restaurant, hospitality or similar industries is required for this position.  Must have significant customer service, financial/monetary, production/inventory, and staff management experience. 

Pay: $37,440 to $45,000 Depending on Experience

Goodwill of Colorado is now one organization, serving all of Colorado and is growing!  Opportunities for career advancement could come available anywhere in the state.  Our Southern Division currently has locations in El Paso, Teller, Pueblo, Fremont, Mesa and La Plata Counties. 


Manage the daily operations of a Retail Center, in an assistant role. Acts as Retail Center Manager in the manager’s absence.

Retail Center Assistant Manager

Goodwill Colorado has an exciting opportunity for a highly motivated individual who is seeking a position that offers tremendous job satisfaction in a work environment that encourages entrepreneurial activity and continuous improvement working with a top-notch retail team that is tremendously excited about the present and future of our Goodwill.

Position Overview

Goodwill of Colorado Retail Centers are vital part to the success of Goodwill’s mission and programs. Each Retail Center is responsible for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the retail center but also have the ability to inspire and develop their staff. Assistant Managers must be hands-on professionals who take an active role by “rolling up their sleeves” to achieve success.

Assistant Managers will be held accountable for their performance and along with their Retail Center Manager will be held accountable for the performance of their retail center. An Assistant Manager must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport and customer relations with an ‘Attitude of Gratitude’, and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Center Manager’s responsibilities for budgeting, financial reporting and profit & loss. 

Goodwill of Colorado's Retail Centers are more than just a standard retail store. Goodwill retail centers must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively and provide excellent customer service to achieve optimal performance.

Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential.  Assistant Managers will be team players who can manage change while motivating and inspiring others. It is imperative that you have a combination of business savvy, technical ability, and strong people skills. Success of Goodwill of Colorado’s Mission depends on you!

Responsibilities (include but not limited to):

  • Work closely with the Retail Center Manager to achieve goals and objectives and to increase sales and donations.

  • Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.

  • Promote safety to all employees ensuring that your store adheres to OSHA and CARF (Goodwill’s Program Accreditation) standards. May be the Safety Representative for the store on the Ops & Sales Safety Sub-committee.

  • Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.

  • Maintain a strong knowledge of the Point-Of-Sale System.

  • Empower, lead, and manage retail center staff; ensuring safety, productivity and success.

  • Oversee daily operations of all Retail Center functional areas to include: sales floor, store front, donation center, production areas, moving product internally and storage facilities.

  • Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one department.

  • Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards and all numbered/supplemental memorandums.

  • Partner with the Retail Center Manager to conduct meetings for employee training, awareness and knowledge transfer.


  • At least 2 years supervising retail operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.

  • Organizational skills to manage multiple projects, people and retail center functions.

  • The ability to work within a deadline-pressured environment.

  • Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.

  • An understanding of marketing and retail principles.

  • An understanding of production processes and environment, to include deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product timely.

  • The ability to create, review and understand statistical information to increase the success of the retail center.

  • The ability to understand, analyze and scrutinize financial statements.

  • Must possess the ability to adapt, adjust and mold to changing circumstances.

  • The ability to make difficult choices and be accountable for overall retail center performance.

  • To train, develop and recognize talent and leadership.

  • Empower your team to manage and lead their departments or functional areas.

  • Effective verbal and written communication skills.

  • The ability to communicate upwards, downwards and lateral in an effective manner.

  • An interest and empathy for people with disabilities and disadvantages.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans. 

We promote a Safe & Drug-free Workplace.

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or

Physical Requirements

Attachment to Job Description


Position: Retail Center Assistant Manager    






5-8 hours

3-4 hours

1-2 hours


LIFTING: (as defined by ADA)

   Heavy:       45 lbs & over


   Moderate:   15-44 lbs


   Light:           14 lbs & under



   Heavy:       45 lbs & over


   Moderate:   15-44 lbs


   Light:           14 lbs & under





   Above Shoulder


   At Shoulder


   Below Shoulder










CLIMBING, use of legs only (stairs)


CLIMBING, use of arms & legs (ladders)





   Visual – close


   Visual – distant


   Visual - depth perception



   Simple grasping


   Fine Manipulation


   Repetitive Movements










OTHER: Please describe: 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description