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Service Coordinator 2 - IDD - #1297 at Central Counties Center for MHMR Service

Posted in Nonprofit - Social Services 30+ days ago.

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Type: Full-Time
Location: Belton, Texas

Job Description:

Serves as the Crisis Service Coordinator for the IDD unit. Develops and monitors plans for clients referred to IDD Wrap-Around program or clients referred for Crisis Intervention Services. Works closely with IDD Intake Department, Crisis Intervention Services and Behavior Supports as part of ongoing evaluation and development of crisis services. Responsible for placement activities for individuals referred for placement in State Supported Living Centers. Presents community living options to individuals residing in State Supported Living Centers. Assist IDD Enhanced Community Coordinator, as needed, by facilitating move to the community when needed for individuals referred from State Supported Living Centers. Completes Medicaid Waiver program enrollments for individuals in crisis being diverted from an institutional setting. Acts as jail liaison for IDD services. Acts as State Hospital liaison for IDD Services. Covers the 5 counties served by Central Counties Services, for which driving is required. At times may be required to travel outside the 5 county catchment area.


  • Service Coordination: Acts as the Crisis Service Coordinator for individuals on caseload. Develops service plan for individuals in IDD Wrap-around program. Links to services within the Center and the community to meet needs. Monitors progress and lack of progress. Makes recommendations regarding services. Provides intense monitoring of services and documents all face-to-face, as well as collateral contacts using the appropriate format. Works closely with Crisis Intervention Services and other provider services. Participates in weekly staffing updates on crisis cases. Able to complete assessments and develop plans in a short period of time. Works with Crisis Intervention and Behavior Supports in the ongoing development of IDD Wrap-around services program.

  • Facility Placement: Responsible for working with consumers and families in locating placement in a State Supported Living Centers (SSLC). Works closely with IDD Intake staff in determining appropriateness of SSLC placement. Will initiate contact with SSLC referrals within 5 business days and document in the Electronic Health Record (EHR). Ensures all resources have been exhausted when pursuing SSLC. Provides all needed information to SSLC, court system and others involved in placement. Provides Continuity of Services activities for individuals placed in ICF/IDD at risk of losing placement. Responsible for closing cases, as appropriate, once placement has been established.

  • Enrollment: Responsible for completing Medicaid Waiver (HCS and TxHmL) enrollment activities within DADS timeframes. Monitors enrollment spreadsheets and files extension request to DADS by "enroll by" date OR by the 15th of the last month of each quarter, depending on slot type. Correctly and accurately completes all paperwork. Completes Person Directed Plan, based on assessment of individual using appropriate tools. Submits completed enrollment packet to Administrative Assistant for processing prior to IPC begin date. Faxes PDP to HCS providers at least 10 days after plan completion. Works closely with IDD Director, HCS and TxHmL Team Leads, PASRR Supervisor, Intake Specialist and Service Coordinator Supervisor in relation to Enrollment Activities.

  • Community Placement: Participates as part of the Interdisciplinary Team at various SSLC to determine appropriateness of community placement. Coordinates handoff of enrollment activity with the Enhanced Community Coordinator regarding individuals transitioning to HCS in Central Counties 5 county catchment area. Responsible for completing enrollment activities for individuals transitioning to HCS in an area outside the Central Counties catchment area. Coordinates with receiving LIDDA regarding enrollment. Monitors progress of individuals referred from State Supported Living Centers to ICF/IDD per the Community Living/Discharge Plan. Provides DADS and SSLC updates as required. Makes recommendation for case closure at the SSLC after one year, if appropriate.

  • Liaison Activities: Serves as the jail liaison for IDD Services. Makes referrals to Intake, Crisis Intervention Services or other departments/agencies. Actively participates in the Community Resource Coordination Group (CRCG) of Bell County. Presents at other CRCG groups as needed. Serve as a point of contact for individuals at State Hospitals. Codes any activity meeting the Service Definition of Continuity of Services correctly.

  • Professional Relationships: Creates and maintains professional working relationships with: internal and external service providers; County Judges and other representatives of the legal system; DADS, DSHS and DFPS representatives; Service Coordinators, Crisis Intervention Services and Intake staff.

  • Documentation: Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) within seven days from the date of service. The 7 day deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager.

  • Other duties as assigned.

  • Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.

  • Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.

  • Frequent daily driving within the catchment area is required.


Experience and Education

  • Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment is generally preferred.

  • Prefer one year of experience or training. .

Knowledge, Skills, and Abilities

  • Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

  • Ability to act quickly, assess crisis situations and make appropriate referrals in a short-time frame. Ability to work well with others. Ability to work closely with consumers and families in locating appropriate placement.

  • Ability to work with external providers.

  • Ability to complete paperwork timely and accurately.

  • Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

  • Ability to see, hear and talk effectively within job requirements.

  • Ability to stand, sit and walk for extended periods.

  • Ability to effectively handle potentially aggressive behavior in a positive manner.

  • Ability to travel by vehicle to all 5 counties in the catchment area and to locations outside the catchment area as needed.

Relationship skills

  • Ability to communicate effectively, both verbally and in writing.

  • Work behavior must be compatible with Center value statement and Policies and Procedure Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.

  • Ability to perform tasks effectively and efficiently.

  • Ability to plan and schedule work and implement directives without constant supervision.

  • Ability to present a professional appearance and conduct when representing the center.

  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

  • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

  • Must have and maintain a valid drivers license with an acceptable driving record.

  • Regular attendance and reliability is critical to business operations.


Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.