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Inside Sales Representative at Dynisco

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Franklin, Massachusetts

Job Description:

  • Essential Job Functions and Accountabilities:

    • Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention

    • Manages an existing book of business and development of new customers within a defined territory

    • Develops customer quotes, pricing and follow-up using a CRM system.  Utilizes CRM to communicate sales pipeline and development of short-range product forecasts.

    • Performs outbound calling and lead prospecting as required

    • Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on Dynisco’s products and services

    • Manages customer adoption rate and sign-up for our eCommerce platform

    • Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers.

    • Primary point of contact for setting up customers, entering customer orders in an ERP system and post-sales support for technical assistance, repair or returned items

     Other Qualifications:

    • Excellent communications and customer relationship skills

    • Professional B2B Sales and/or Customer service experience with a proven ability to manage a sales territory

    • Prior experience with inside/outside sales in a manufacturing environment is a strong plus

    • Demonstrated ability to organize and manage multiple priorities with a focus on the customer and delivering results

    • Experience with Microsoft office, ERP, CRM

    • Knowledge of import/export processes and procedures preferred

    • Bi-lingual a plus