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Trails End Guest Service Supervisor - Winter 2019-20 at DEER VALLEY RESORT

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Park City, Utah

Job Description:

PURPOSE OF POSITION: To assist the Guest Services Manager at Trail's End Lodge by helping ensure guest, owner and employee satisfaction and ensure guest services departments operate efficiently and smoothly, consistently exceeding owner and guest expectations.

While the following is meant to be a comprehensive overview of the skills and responsibilities, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it.


Ability to successfully interact with guests, vendors, departments and staff
Possess good verbal and written communication skills
Must be available for variety of shifts; summer schedule will be 9am-5pm including weekends, winter schedule will be aproximately 80%+ evening shift
Understanding of basic guest service needs and fulfillment of guests needs
Have good attention to detail
Provide staff leadership, coaching and mentoring
Must be committed to providing outstanding guest service to owners and guests
Possess excellent understanding of computers, systems and guest service tools
Have the ability to multi-task, prioritize and self-motivate
Hold a valid driver's license.
Must be 21 years of age and have 4 years of driving experience
Able to lift up to 40lbs repeatedly


Front Desk duties including but not limited to check in/out, posting folio charges, folio reconciliation and various shift reports
Concierge duties, including making reservations for restaurants and activities
Efficiently operate a variety of programs including but not limited to Maestro, Norm, Fred, Managers Plus, Saflok and Kipsu
Supervise other Front Desk, Concierge and Bell Staff employees
Assist with owner and guest requests
Coordinate Bell staff for guest transportation needs
Coordinate Bell staff for guest requests as well as luggage pick up and drop off
Give guest and owners directions, information and instructions
Ensure departmental checklists are completed daily
Balance and close out lift ticket sales
Log all tickets, vouchers, gift cards and gift baskets
Help the Guest Services Manager recruit, manage, train, motivate and evaluate performance of all the guest services staff.

Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented
Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication
Other duties as assigned or as business volume dictates

Keywords: Trails End, guest services, supervisor, hospitality, year round, Deer Valley, DV, Park City, Utah, UT