Under the minimal direction of Client Services Manager, the Client Account Analyst (AA) is a key member of the account team. The AA works directly with the client to manage the client’s third-party prescription receivables in accordance with generally accepted accounting principles (GAAP). The Client Account Analyst performs account analysis, general ledger transactions and collection duties. Duties also include managing day-to-day client relationships, interacting with numerous internal and external parties, assisting with on-boarding of new clients, cross-training with other team members, developing and improving operating processes, monitoring system processes, recommending product enhancements and system testing.
Major Responsibilities/Essential Functions: Using professional accounting judgment, responsible for monitoring, reviewing and adjusting posted data, including:
Analyzing unapplied cash categories to identify exceptions or unusual items
Making general ledger adjustments to properly classify transactions
Recommending and implementing best practices for transaction processing such as business rules, tolerance settings, transaction tagging
Resolving transaction posting discrepancies and file transmission issues
Developing processes and procedures to maintain and monitor unapplied cash balances at acceptable levels
Responsible for client on-boarding tasks including:
Developing and testing rules for client data (pre-process functions)
Reviewing data from pre-process for accuracy and completeness
Establishing and maintaining client master file data, accounting calendars, payment association rules, payment application rules
Assisting with the development, documentation, testing and analysis of new services
Making recommendations for process improvements and product/service enhancements
Responsible for financial reporting and analysis, including:
Internal reporting for management information and for client billing
Preparing and analyzing weekly and monthly client reports in accordance with GAAP
Analyzing trends and unusual items and discussing findings with clients
Assisting clients with interpreting information
Balancing to client lockbox(s), general ledger, and POS systems
Assisting with preparation of client business review materials
Discussing operational issues with clients and making recommendations for products and services to meet Client needs
Assisting client auditors in understanding Inmar’s reconciliation system and reports
Responsible for customer service to the client including:
Serving as the primary point of contact for client inquiries regarding cash and claims posting
Performing client training for unapplied cash analysis and maintenance
Coordinating processing schedules for holidays and special requests
Maintaining tracking log for client requests/outstanding deliverables
Coordinating efforts in relation to client requests (IT, Product)
Drafting correspondence and procedural guidelines to instruct clients regarding Inmar’s processes, policies, and procedures.
Training clients on Inmar’s reconciliation system
Maintaining HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.
Entering Salesforce cases for client inquires
Informing team members and management on client cases, successes, and current inquiries
Performing special projects and other duties as assigned by management
III. Minimum Requirements:
At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelor’s degree in Business Administration, Accounting, or a related field or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
Ability to reconcile bank statements and subsidiary systems
Ability to analyze transactions, detect and avoid errors
Ability to perform detailed work with numerical data and to make mathematical computations rapidly and accurately.
Ability to prepare and analyze complex financial reports and records
Ability to create documents requiring accuracy and confidential handling
Ability to maintain detailed, accurate records and files
Ability to organize tasks and time to ensure timely completion of all projects
Ability to proceed independently and carry out assignments to completion with minimal instruction
Ability to use good judgment in recognizing scope of authority
Ability to facilitate communications and problem solve
Ability to establish and maintain good working relationships internally and with clients
Ability to travel independently
Knowledge of generally accepted accounting principles
Knowledge of accounting procedures on automated systems
Intermediate-level proficiency using MS Excel and MS Word
Knowledge of computer systems and report generation (AS/400 knowledge preferred)
Knowledge of servicing business accounts
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 30 pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus