AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for Quality Assurance Specialist to support the National Security Section, in providing daily/period reports to communicate outcomes of quality activities, perform analytics on discrepancies and issues, identify ITSM Process, workflow, and SOP compliance across the organization.
Audit service management team performance, both customers facing and internal tasks
Works with process owners to support ITSM process, workflow, and SOP compliance across the organization
Support root cause analysis of customer issues and SLA impacting events
Conduct quality assessments, trend analysis and provide management reporting on support metrics
Prepare daily/period reports to communicate outcomes of quality activities
Perform analytics on discrepancies and issues and perform root cause analysis
Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions
Leads the escalation / communication of risks and issues as appropriate
Assist in the Quality Testing of new system functionality
Support the communication and training of Continual Service Improvement to operational and engineering team
Required Clearance: Active TSSCI + Polygraph (#Polygraph)
Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. 12 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V