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Business Account Manager at Wideopenwest

Posted in Other 30+ days ago.

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Location: Columbus, Ohio

Job Description:
Business Account Manager

Responsible for managing and growing WOW's existing customer base including complex coax accounts and transactional fiber accounts up to but not limited to $7,500 per month in billing.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:
  • Renew customer contracts to protect and grow existing revenue streams
  • Maintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts
  • May be responsible or assigned to work with indirect customers' accounts
  • Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise
  • Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
  • Perform comprehensive quarterly customer review meetings to ensure a high level of customer experience
  • Introduce new WOW! products and services to existing customer accounts
  • Work effectively with the Network Operations Center (NOC) and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer
  • As other duties are assigned

  • Bachelor's Degree or 3-5 years equivalent job experience in the telecommunications industry with 1-3 years of successful sales experience
  • Ability to create relationships with internal and external customers
  • Excellent verbal and written communication skills
  • Must be able to present effectively in front of groups both technically and non-technically oriented
  • Must be self-motivated and results-driven, as demonstrated by previous work experience
  • Must possess the ability to analyze and solve problems arising through customer interaction
  • Must possess ability to operate in a team environment
  • Proficiency with Microsoft and G Suite products
  • Experience desired in
  • Experience desired in billing software systems

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer