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District Sales Manager at Gulf States Toyota, Inc.

Posted in Other 30+ days ago.

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Type: Full Time
Location: Austin, Texas

Job Description:

The District Sales Manager (DSM) will lead and drive a world class performance culture by developing proactive partnerships with our dealers. Specifically, the DSM position is responsible for distribution/inventory management, maximizing retail sales & market share, and increasing customer retention to add value and differentiate GST. In addition, the DSM is accountable for optimizing accessory sales, Toyota certified used vehicle (TCUV) sales, and Toyota Rent-a-Car (TRAC) sales, and driving process improvement (including lead handling/appointments & leasing). This position is under the leadership of (and reports to) the Area General Manager (AGM).

Essential Responsibilities
(List in order of importance)

Other duties as assigned.

1. Distribution/Inventory Management

- Coordinate all allocation related activities with your assigned stores

- Demonstrate a thorough understanding of distribution system and leverage training opportunities (i.e. DSM led in-store training)

- Develop and share best practices to drive sales velocity and maximize earnings (i.e. preference utilization, focus on inventory health, fastest turning models & accessories, and minimizing aged inventory)
2. Retail Sales & Market Share (applicable to both new vehicle and TCUV/TRAC)

- Champion building a better business and winning in every market

- Develop and execute a comprehensive marketing and retail capacity plan with your assigned stores to ensure forward planning, advertising, and staffing required to grow both retail sales and market share

- Conduct formal performance contacts on a routine basis (i.e. consultation on sales, share, sales efficiency, turn rates, staffing, advertising, and other key metrics; monitor inventory for TCUV, achieve assigned TRAC objectives)

- Identify opportunities and be a catalyst to drive positive change
3. Customer Satisfaction (CS) & Retention

- Monitor CS metrics and use as a diagnostic tool with your stores

- Conduct formal CS & Retention contacts on a routine basis (i.e. consultation on sales retention & rejector reports, online customer reviews)

- Identify opportunities and be a catalyst to drive positive change
4. Process Improvement

- Own the process related to digital marketing and assess Google search engine results page, dealer website, reputation management, and social media sites; participate in monthly Digital Development Manager (DDM) calls with your stores and maintain accountability for addressing action items

- Own the process related to appointment culture and lead handling; assess, identify opportunities, share benchmarks, and drive dealer engagement to leverage walk-in, phone, and digital lead opportunities

- Own the process related to leasing; assess lease readiness and drive dealer engagement to ensure leasing is an credible part of the sales process

- Must innovate and lead in all of these areas

Supervisory Responsibilities:
This position has no supervisory responsibilities

Education and/or Experience:

Bachelor's degree with 5-8 years in the field or in a related area. Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma)

- Ability to communicate effectively

- Ability to teach and facilitate learning

- Demonstrate self management, time management, and process management skills

- Demonstrate problem solving and performance analysis skills

- Ability to influence others (negotiating skills, persuasiveness, & tenacity to follow)

- Ability to promote, coordinate, and drive change

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)

Certificates, Licenses, and Registrations:

* None required.

Physical Demands:

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The job requires significant domestic travel (up to 85% of the time). As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.

Position Location:
Position is based out of a home office located within the Gulf States region.

* Is legally able to work in the United States.

Gulf States Toyota is an equal opportunity employer and maintains drug-free workplaces by conducting pre-employment drug testing. Only those eligible to legally work in the United States will be considered.