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Clinical Records Technician at Kitsap Mental Health Services

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Bremerton, Washington

Job Description:

KMHS is Kitsap’s nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults. On WA’s beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment. Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations. The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences. KMHS is a tobacco/smoke-free and scent-free facility


The Clinical Records Technician operates electronic health record indexes and storage and retrieval systems to collect, scan, classify, and store information, and assists clients and the public with obtaining and releasing health information according to regulatory standards and requirements.


  • Work with other members of the Clinical Records team to respond to phone calls, emails and customer service needs/requests and prioritize work flow and complete tasks with professionalism, accuracy and efficiency, while meeting regulatory standards for correctness and timeliness.

  • Maintain a high level of proficiency and thorough working knowledge of the electronic medical record and other software platforms utilized by KMHS, incorporating system updates and changes, in order to complete Clinical Record’s and agency required paperwork, correspondence, reports, data entry, and database management in an appropriate, clear, accurate and timely fashion.

  • Process requests for obtaining and releasing information from the medical record, while safeguarding confidentiality. Ensure that authorization forms are complete and contain mandated elements according to applicable regulations. Review the record for third party and other applicable information prior to processing disclosures or making the record available for review. Follow up with accurate logging and billing procedures.

  • Respond appropriately to subpoenas, court orders, and other legal paperwork within necessary and regulatory timeframes.

  • Stay appraised of updates and changes in regulations governing protected health information and clinical records as it relates to the duties of the job and adjust procedures accordingly, as directed by the Clinical Records Supervisor.

  • Utilize and monitor record storage systems to collect, scan, classify, store, and retrieve information. Process edit/delete requests and identify then correct or report errors within those systems. Send, receive, and data enter treatment authorizations.

  • Assist in training new staff, department assistants, or others as needed. Assist with developing, updating and maintaining department procedures. Complete agency required trainings, meet written performance expectations and follow up on goals. Participate in team meetings and contribute to a positive, solution-focused team environment.

Knowledge and Skills

Strong oral and written communication, and excellent customer service skills. High level of proficiency with computers and ability to work with electronic medical records, various software programs and databases, and enter data with speed and accuracy.


Detail oriented with the ability, to organize, manage multiple tasks, and complete work accurately within specified timeframes either independently, or with the team.

Must be able to apply analytical thinking and decision making in order to use relevant information and individual judgement to determine whether events or processes comply with regulations or standards.

Physical Abilities

While performing the duties of the job, the employee is required to use hands and fingers, operate a computer and phone, and sit for extended periods of time. Close vision and the ability to adjust focus are also required. Must be able to stand, crouch, reach with hands and arms, and lift up to 25 pounds.

Education and Experience

High School Diploma or GED. Required skills include proficiency with computer systems and ability to adapt to multiple software applications. Exceptional customer service skills, both verbal and written, and ability to perform a variety of office tasks are also required. Education and/or experience working with electronic health information, data entry, and Microsoft Office Suite is preferred.

Licenses and Certificates


Working Conditions

Work is performed in an office environment with minimal safety considerations.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.