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Customer Service Representative at John Hancock

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Portsmouth, New Hampshire

Job Description:

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success?


Where you ask? Look no further than John Hancock!

Have you considered a career with us?

Here are a few reasons why you should:

  • Unlimited opportunity for growth and development

  • Leaders who are invested in your success

  • A diverse and inclusive work environment

  • Emphasis on work/life balance, employee recognition and community involvement

  • A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Operations team in Life Insurance!

Why? Great question!

  • We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

  • We support the growth of our business through service excellence and a client-focused approach.

  • We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.

  • We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.

Who are we looking for?

  • Communicators

  • Doers

  • Learners

  • Team Players

  • Thinkers

What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

  • You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner

  • Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty

  • Meet quality expectations to ensure a positive client experience

  • Strive for first-call resolution of customer issues

  • Translate scenarios that require problem resolution to positive service experiences

  • Strengthen the perception of John Hancock in the marketplace

  • Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently

  • You have exceptional technical capabilities, research skills and your attention to detail is always a priority

  • You are confident in your ability to learn and apply information quickly

  • Previous customer service experience in a contact center, retail environment or service industry

  • Knowledge of financial services would be an asset

  • Post-secondary education or high school diploma

What we offer:

  • Competitive base salary and annual performance bonus

  • Paid Training starting on Day 1

  • Comprehensive benefits package from Day 1

  • 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days

  • Online learning programs driven to focus your career development at your own pace

  • Career growth and leadership support to achieve your goals

Training Class will begin on January 13th, 2020.  This role is available as full-time Remote (Work from Home), across all states in the USA. Our Call Center rotation shifts are: 8:00am-4:00pm EST, 9:00am-5:00pm EST and 10:00am-6:00pm EST, Monday-Friday. These shifts rotate on a monthly basis. Please ensure you are available for all shift times when applying; all shifts are in the Eastern time zone.

Ready to take the next step? Apply today!


If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.