The Data Quality Analyst will identify and research client issues, which challenges him or her to 'think outside the box' to deliver client solutions to resolve data issues for Workforce Solutions serviced clients. He/She will manage and foster client relationships throughout the project life cycle. It will be important to drive the project by working with client resources and service delivery teams. It will be important to demonstrate a flexible sense of urgency and the ability to adapt to changing business priorities while managing several projects and clients simultaneously. This position will also serve as the clients champion within Workforce Solutions ensuring the organization is consistently delivering services that are of superior quality, exceeding the client’s expectations, and anticipating the client’s future needs.
Duties and Responsibilities:
Researches and identifies data quality issues reported through the Client or found through Implementation of new file and work with client to create a resolution.
Provides consulting and support to clients as they work toward data solutions for existing services
Analyzes data in test and production environments.
Review historical integrity of data in production database for client
Manages the technical implementation of new data feeds for The Work Number and UCM services with existing Workforce Solutions clients, testing data with client for accuracy and data quality concerns
Initiates and tests resolutions, ultimately resolving issues in production environment.
Assists in client specific proactive client data initiatives.
Researches, coordinates, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service are maintained
Communicates the value of services to clients through a high level of understanding of Workforce Solutions services and the available data and configuration options
Carries the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment.
Advises management of customer acceptance of existing products and services and makes recommendations on enhancements or new services based upon client input.
Partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues
Bachelor’s degree and 4+ years of successful business experience
Must have basic knowledge or experience with project life cycle and methodology
Proficiency with the Microsoft Office suite and other common desktop applications