Posted in Manufacturing 30+ days ago.
This job brought to you by eQuest
Location: St. Louis, Missouri
The Technical Product Consultant operates at a Tier 3 level. Assists external and internal clients with questions/problems regarding multiple Equifax applications and services. S/he receives and responds to telephone and written requests from clients contacts at mid to upper levels of client organizations, account managers, and internal staff related to escalated technical issues or account maintenance needs. S/he resolves the issue or engages other technical resources in order to resolve, tracks progress through resolution, and effectively communicates the resolution to the requestor. S/he investigates complex access, configuration, compliance, functionality issues, as well as troubleshoots using different production and support applications, file archives, logs.
Minimum Education and/or Experience:
- Bachelor’s degree in a technical field and 3 years in a related role (i.e., technical customer support experience in a SaaS environment).
Primary Location:USA-St. Louis-Rider Trail
Function:Function - Fulfillment / Operations