Technical Product Analyst Consultant - Intermediate at Equifax

Posted in Manufacturing 25 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri





Job Description:

The Technical Product Consultant operates at a Tier 3 level. Assists external and internal clients with questions/problems regarding multiple Equifax applications and services. S/he receives and responds to telephone and written requests from clients contacts at mid to upper levels of client organizations, account managers, and internal staff related to escalated technical issues or account maintenance needs. S/he resolves the issue or engages other technical resources in order to resolve, tracks progress through resolution, and effectively communicates the resolution to the requestor. S/he investigates complex  access, configuration, compliance, functionality issues, as well as troubleshoots using different production and support applications, file archives, logs.

Minimum Education and/or Experience:

- Bachelor’s degree in a technical field and 3 years in a related role (i.e., technical customer support experience in a SaaS environment).


  • Working knowledge of Windows-based applications, file structures, editors, and file transfer methods.

  • Technical experience working with databases, data files, logs, configuration, and troubleshooting.

  • Familiarity with project or ticketing software.

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time





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