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Hotel Guest Services Representative at High Hotels, Ltd.

Posted in Admin - Clerical 27 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: York, Pennsylvania





Job Description:

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and overall product quality.

If you're looking for a career that offers growth opportunities and values its coworkers, then join our growing team of Guest Service Representatives!  This position is located at the Hampton Inn by Hilton, York, PA.

Guest Service Representatives will be responsible to attending to the needs of guests, especially during the check-in/check-out processes. Highly organized individuals would thrive in this position. No prior hotel experience is required! We are willing to train candidates who demonstrate the aptitude to learn our type of work.

Areas of responsibility for our guest service representatives include:


  • Responding to guest requests and inquiries

  • Taking, modifying, and canceling guest reservations

  • Communicate hotel facilities and services to all guests

  • Provide information on the local area and points of interest

  • Assisting guests with arrivals and departures.

  • Answering front desk phone

  • Cash handling

Our next team-member will ideally possess the following educational and work qualifications:


  • A high school diploma or general equivalent (GED) preferred

  • The ability to work in both a team environment and independently

  • Customer service experience

  • Strong math, reading, and communication skills

  • Availability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago!


  • Excellent benefits including medical, dental and vision available for full-time coworkers. Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year

  • 401(k) Retirement Plan with a company match

  • Bonus programs – for all housekeeping and front desk co-workers

  • Worldwide travel discounts

  • Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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