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Customer Service Representative - Prior Authorization at Express Scripts

Posted in Other 30+ days ago.

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Type: Full Time
Location: Dublin, Ohio

Job Description:

Have you heard? Express Scripts is now part of Cigna. Together, we ve got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that s only the beginning. Read on to learn more about working with us.

As a PRIOR AUTHORIZATION REPRESENTATIVE, you ll help our members by reviewing medication requests from their doctors and pharmacists. You ll be part of a dedicated team which provides information regarding pharmacy benefits and drug coverage. This role is on the front lines with patients and doctors offices, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here s a little more on how you ll make a difference:

* HELP PATIENTS UNDERSTAND THEIR PHARMACY BENEFITS BETTER. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.

* HELP PATIENTS GET THE MEDICATION THEY NEED. You ll research issues on benefits coverage with pharmacist and doctors office and provide guidance to our patients about medication coverage.

* JUGGLE MULTIPLE TASKS WITHOUT SACRIFICING ATTENTION TO DETAIL. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.


* High School Diploma / GED required

* 2-3 years of relevant experience

* General PC knowledge including Microsoft Office

* Excellent communication skills (verbal and written)

* Willingness to work Monday through Friday 1:30p.m. to 10p.m.


* Fun, friendly, and unique culture Bring your whole self to work every day!

* Choice of three unique medical plans

* Prescription Drug, Dental, Vision and Life Insurance

* Employee Contributions for HRA and HSA accounts

* 401K with Company Match

* Paid Time Off and Paid Holidays

* Tuition Assistance.

Express Scripts is an equal opportunity employer/disability/veteran