Client Integration Solutions Advisor at Merchants Automotive Group, Inc.

Posted in Nonprofit - Social Services 1 day ago.

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Type: Full-Time
Location: Hooksett, New Hampshire





Job Description:

Merchants Fleet is the fastest growing fleet management company in the country, with over 50,000 vehicles under management. Our mission is to provide our clients with the most innovative fleet management experience nationally. We partner with our clients to optimize the mobility of their organization, through leasing, fleet services and customized solutions. Through innovative thinking and specialized teams, Merchants elevates the fleet performance of its broad range of clients.


Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For, Great Place to Work and Coolest Company for Young Professionals.


 


Description:


Position provides leadership within the Client Integration Solutions Team with focus on client relations. Supports New Client and Sales Executive with all on-boarding needs and ensures thorough execution of on-boarding process.


Responsibilities:


Responsible for all support of Client Integration to the Leasing Division



  • Confidently establishes and sustains relationship with new and existing clients

  • Instill confidence in new and existing clients in their choice of Merchants Fleet as their fleet management partner

  • Lead strategic projects, responsible for all aspects of transitioning new client’s fleet, data and services into Merchants portfolio.

  • Establish, custom, strategic integration plans and timelines


    • Coordinate execution amongst various areas of operation.


  • Review and execute client contracts, understanding language and system configuration

  • Identify and contribute in implementing internal process efficiencies

  • Partner with internal subject matter experts for continuous improvement and client recommendations

  • Configure and manage client attributes within a multitude of systems. Attributes drive all areas of operations

  • Coordinates and executes recurring client calls with appropriate business partners

  • Complete prospect and/or client-facing presentations and system demos

  • Consistently follow up on necessary on boarding steps as identified in the New Client Checklist

  • Ensure project plan is executed on time and client has high level of satisfaction

  • Ensure data integrity when onboarding a new account, across several systems and a multitude of data points

  • Configure client’s fleet and data needs as requested

  • Work collaboratively with products & services team to distribute and launch enrolled services

  • Maintain consistent communication with clients through scheduled touch points

  • Support the training and development of new Fleet Integration team members

  • Utilize Salesforce to manage and track new client support and attributes

  • Thrive in a fast paced, customer-oriented business with consultative knowledge of lease financial needs, product needs, contractual language, and more

  • Other Client Services Representative/Billing duties as required to support clients as well as the Leasing Division in meeting their corporate goals

  • Perform to Merchants Client Experience standards, SLAs & client KPIs

  • Special projects as assigned

Requirements:



  • 5+ years Fleet Management/Leasing experience


  • 5+ years in environment requiring effective communication, sales and client service skills


  • Excellent organizational skills, strong attention to detail with an ability to focus on accuracy while managing multiple tasks and projects simultaneously


  • Exceptional verbal, written, presentation and interpersonal skills


  • Ability to accept and drive organizational change


  • Excellent Problem solving/resolution and decision-making skills


  • Ability to advocate for client and represent “voice of the customer” to build and retain relationships


  • Ability to nurture and work in a team environment as well as ability to work independently


  • Exceptional computer skills in CRM, Microsoft Windows, Excel (query), Power Point and Word


  • High energy as well as a pleasant and professional demeanor


  • Ability to travel to client and prospect locations when necessary

 


Education level: Minimum of a 4 year Bachelor’s Degree





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