Under the supervision of the Supportive Housing Manager, the individual in this position will provide assessments, case management services, brief goal-oriented counseling, advocacy, and housing retention services to individuals living independently through our Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care). The Housing Case Manager will be responsible for outreaching to local landlords and other housing providers in order to establish lasting working relationships to expand the housing stock available for consumers in Homeless Programs.
Salary: $20.19 - $22.17, hourly
Conduct assessment interviews with all SHP and RAP consumers.
Develop and monitor service plans for all SHP and RAP consumers.
Maintain appropriate case notes and documentation systems for program accountability.
Coordinate services with other agencies that meet participant needs including housing retention, employment, health issues, and other services.
Develop relationships with local housing agencies, property managers, and landlords to create and identify housing options and opportunities for Contra Costa Adult Continuum of Services consumers.
Provide individual counseling, advocacy, counseling, life skills education, benefits assistance, and employment services as needed.
Respond to community phone calls and email inquiries regarding housing resources and supportive services in Contra Costa County.
Periodically evaluate each resident’s apartment for safety hazards, food and kitchen supplies.
Support consumers in tenant/landlord conflict resolution as required.
Submit reports to the Supportive Housing Manager as required.
Attend all mandatory staff meetings and case conferences.
Perform all data entry into HMIS and hard copy filing as required.
Other duties as assigned.
Ability to work with diverse populations.
Ability to communicate clearly, both in verbal and written forms.
Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
Ability to be supportive and provide guidance in a non-judgmental manner.
Be fingerprinted and pass a criminal background check.
Ability to work effectively as part of a team, while also working independently “in the field” required.
Strong interpersonal skills required.
Bachelor’s Degree from an accredited college or university in Public Health, Health Services Administration, Social Work or a closely related field.
One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons.
SUBSTITUTION: Education requirement may be substituted for candidates who possess three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND possess a High School diploma/GED.
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally(0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
General Office Setting, Indoors Temperature Controlled, and “in the field” across Contra Costa County at least 25% of the time.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
1 year(s): full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons.
Bachelors or better in Public Health or related field