This job listing has expired and the position may no longer be open for hire.

Director - Program Operations, Carolinas at Volunteers of America - Chesapeake & Carolinas

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Durham, North Carolina

Job Description:

The primary purpose of the Director of Operations for Carolina Programs is to be responsible for the growth and profitability of Carolina’s Programs. This position will be required to plan, organize, develop and assist the overall operation and quality improvement of Carolina’s Programs in accordance with current applicable federal, state and local standards, guidelines and regulations, to assure the highest degree of quality care (for programs) at all times. The current core services in Carolina’s are Housing and Homeless Services, Veterans Services, Work Force Development. Looking to expand in Behavioral Health and Substance Use, and Reentry Services.

This position requires direct involvement with managerial & support staff, and the supervision of monitoring tools on a daily basis to ensure that Carolina’s Programs are in compliance with governmental funding, and internal requirements. This position will be responsible for analyzing data to support programs in improving quality for all service lines. This position will be responsible for representing the agency during reviews and corresponding with oversight agencies as directed by the Vice President of Carolina’s.


  • Manage the daily operations of the regions Compliance, Quality Assurance Plan, and organization’s compliance directives/concerns with oversight agencies.

  • Establish and maintain a system for assuring timely and proper follow-up on Corrective Action Plans, Quality Improvement Plans and other issues and corrective actions defined through government reviews, audits and accreditation surveys.

  • Oversee and continually refine the regions, operational manual, risk management plan(s) and programs service in collaboration with the organization’s risk management.

  • Conduct regular scheduled compliance and quality assurance reviews and audits

  • Remain abreast of, and maintain a library of, relevant federal and state regulations, requirements and standards of funders for the region.  Provide relevant updates to regional staff and to the overall organization.

  • Develop, initiate, maintain and revise the regions operational manuals to ensure compliance with regulatory requirements by the various agencies.

  • Assist with the process of onboarding new programs to ensure they are appropriately set up, licensed, and successfully integrated into the communities.

  • Works cooperatively with stakeholders in various governing agencies and regulatory bodies in assigned areas to maximize and improve the effectiveness of service delivery.

  • Assists VP with monitoring and communicating opportunities for new program development, and expansion of existing programs throughout the service area.   Assists with new program development & implementation, and expansion opportunities.

  • Supports VOACC management and other programs’ activities as assigned. 

  • Financial Management of all regional programs and executing strategies to optimize growth and higher revenue impact.

  • Attend & Participates in meetings, trainings and conferences as needed.

  • Respond to alleged violations of rules, regulations, policies, procedures, ethics hotline and Code of Conduct by supporting and/or conducting investigative procedures in collaboration with other support units and program leadership as needed.

  • Collaborate with the Organizational Excellence Support Unit to ensure that the KPI’s. EBP’s and Data Collections are established/maintained and are aligned to funders and grants performance/reporting requirements. 

  • Performs other program management and strategic level duties as assigned


  • Requirements with effective management and operations within budgets.

  • Positive and effective local and professional community relationships are developed and maintained, including with contractual and funding sources, regulatory agencies, professional associations and our neighbors.

  • Maintenance of existing business and program and services opportunities are developed and expanded as available in the service areas.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time.

  • Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.

  • The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

  • Clinical License in the Behavioral Health/Human Services Field

  • Master’s Degree in Human Services or related field or Business related field required or

Bachelor’s Degree in Human Services or related field with ten to fifteen (10 to 15) years of proven demonstrated experience preferred.   

  • Demonstrate at least five (5) years of operations experience in behavioral health and the Human Services field (Community Corrections, Veterans, Housing, Substance Abuse Services and/or Homeless Services)

  • Manage the daily operations of the regions Compliance and Quality Assurance Plan, in collaboration with the VP of the Region and Program Leadership.

  • Excellent written and verbal communication skills.

  • Analytical skills to evaluate data and make operational decisions;

  • Culturally competent with an ability to work with individuals from diverse backgrounds;

  • Ability to research, prepare, maintain and review reports and documents timely and accurately.

  • Keen attention to detail and flexibility to work with different aspects of the organization;

  • Ability to multitask and meet deadlines;

  • Skilled in the operation of relevant computer systems and simple office machines.

  • Must be well organized and detail oriented.