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Service Administration Specialist at OPC Pest Services

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Louisville, Kentucky

Job Description:

OPC Pest Services is one of the largest 100 pest management firms in the country!  Our mission is to help protect our customer’s health and property by providing valuable, high quality solutions delivered by passionate professionals. We have built our reputation on our company’s belief of putting the customer experience first and the Service Administration Specialist is key to delivering on this purpose. 

Be a part of the team!  The Service Administration Specialist handles customer inquiries regarding specific treatment programs, pricing, and plans. Responsible for technician scheduling and providing daily paperwork and follow-ups for technicians’ daily routes. Responsible for drafting, editing and reviewing contracts for technicians to provide to our customers upon arrival. Collects and tracks payments made by customers for remittance to our accounting department.

The Successful Service Administration Specialist Will . . .

  • Answer inbound calls from potential customers requesting in-depth information about our services

  • Answer inbound calls from existing customers regarding their services, scheduling, contract specifications, or balance

  • Schedule pest control service by determining area of service, technician availability, and customer availability

  • Note customer accounts in service system with actions that were taken

  • Message or call technicians when necessary for more information on customer requests

  • Reconcile daily reports turned in from technicians with their hand-held tracking devices

  • Draft contracts for customers to send with technician for customer signature or send contracts directly to customer if requested

  • Input notes on work tickets for technicians regarding cash due or other special instructions

  • Count and log cash and checks from technicians appropriately and remit to accounts receivable department

  • Check document imaging system for scanned documents when necessary

  • Log all calls on a manual tracking log

  • Assist customers with general billing inquiries

  • Other duties as assigned

 We Offer…

  • Competitive pay

  • Comprehensive benefits package including medical, dental, vision & life insurance

  • 401(k) plan with company match, employee stock purchase plan

  • Paid vacation, holidays, and sick leave

  • Employee discounts, tuition reimbursement, dependent scholarship awards

Why OPC Pest Services?

  • OPC Pest Services is a GROWING family operated business and a QualityPro certified company

  • Work with THE premier pest management company based in Kentucky who is routinely published as one of the largest 100 pest management firms in the U.S. according to PCT Magazine

  • We are a part of a growing pest management industry – and are in a recession resistant line of business

  • .OPC Pest Services is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Join OUR High Quality Pest Service Team!



We require ability to pass a drug screen and background check.

Keywords: competitive earnings, career, administrative, clerical, contracts, editing, proofreading, phone skills, customer service, support staff, military, service, warehouse, retail, restaurant, hotel, hospitality