OPC Pest Services is one of the largest 100 pest management firms in the country! Our mission is to help protect our customer’s health and property by providing valuable, high quality solutions delivered by passionate professionals. We have built our reputation on our company’s belief of putting the customer experience first and the Service Administration Specialist is key to delivering on this purpose.
Be a part of the team! The Service Administration Specialist handles customer inquiries regarding specific treatment programs, pricing, and plans. Responsible for technician scheduling and providing daily paperwork and follow-ups for technicians’ daily routes. Responsible for drafting, editing and reviewing contracts for technicians to provide to our customers upon arrival. Collects and tracks payments made by customers for remittance to our accounting department.
The Successful Service Administration Specialist Will . . .
Answer inbound calls from potential customers requesting in-depth information about our services
Answer inbound calls from existing customers regarding their services, scheduling, contract specifications, or balance
Schedule pest control service by determining area of service, technician availability, and customer availability
Note customer accounts in service system with actions that were taken
Message or call technicians when necessary for more information on customer requests
Reconcile daily reports turned in from technicians with their hand-held tracking devices
Draft contracts for customers to send with technician for customer signature or send contracts directly to customer if requested
Input notes on work tickets for technicians regarding cash due or other special instructions
Count and log cash and checks from technicians appropriately and remit to accounts receivable department
Check document imaging system for scanned documents when necessary
Log all calls on a manual tracking log
Assist customers with general billing inquiries
Other duties as assigned
Comprehensive benefits package including medical, dental, vision & life insurance
401(k) plan with company match, employee stock purchase plan