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Technology Specialist at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Sunnyvale, California

Job Description:

Technology Architect



Bachelor's in engineering or equivalent



Hands on development or experience with Genesys is Required  This role will required both installation  provisioining and development of application and utilities supporting Genesys SIP Voice Platform All development will be for or have touch points with the Genesys CTI Platform SIP Experience is highly desired  All development will be specific to application and integration of the SIP based VoIP Contact Center Platform Specific Skills Required Strong understanding of Genesys Customer Experience Platform with a focus on Configuration and Voice Strong Java skills Spring Boot  Spring Web Flux Framework Preferably Customer Systems AppEng Aluminium Framework Solid foundation and experience with NoSQL databases and in memory caches Cassandra Preferred Application development and design experience using Functional as well as objectoriented methodologies Hands on experience building and using REST APIs Confidence working on UNIX and Linux platforms Experience with Maven a

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Genesys Cloud PL4 Required
2 Genesys Agent Desktop PL4 Required
3 Genesys WFM PL4 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.