Provides moderately complex technical support for specialty area.
Provide moderately complex technical support for their specialty area
Act as team lead for setup and monitor services for their specialty area
Lead installation, configuration, and maintenance efforts related to their specialty area
Acts as technical expert for other team members to resolve problems in their specialty area
Perform moderately complex troubleshooting and fact gathering, and escalate to appropriate teams as needed
Define process improvements for current technology processes or services associated for their specialty area
Under moderate supervision
Associate's degree in computer science and 3-5 years work experience in the specialty area or an equivalent combination of education and experience, required
B. S. degree in Computer Science, MIS and/or other related field, preferred
Please refer to "Specialty Document"
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.