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Sales Support Representative at CMA CGM (AMERICA) LLC

Posted in Other 30+ days ago.

This job brought to you by CareerBuilder

Location: Newport Beach, California





Job Description:

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saadé. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies.

With over 170 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.

JOB TITLE

Inside Sales Representative

JOB CODE

APLSM10

JOB GRADE

B1

DEPARTMENT

Sales

BUSINESS UNIT

Commercial

SITE LOCATION(S)

Newport Beach, CA

REGION(S)

FLSA STATUS

Exempt

EXEMPT

NON- EXEMPT

N/A

1. Summary Description

This position partners with APL's Western Region sales organization in business development through contract management, rate requests, bid management, sales reporting, presentation preparation, transportation cost analysis and customer direct solicitation. Business development activities further include prospecting and securing new business opportunities, qualifying potential accounts, sales lead follow-up and the management of a small portfolio of customers.

2. Key Result Areas

Keys Results (KPI's)

Result Measurement (Metric)

  • Assist in contract management, rate request and bid activities.

Customer information management (CAP codes, Credit issues, Customer Profile information)

  • Problem resolution (bookings, claims, equipment, free time, space allocation, cargo expediting, customer inquiries.)

  • CRM updates and other administrative duties such as preparation of presentations, data gathering, pipeline reviews, etc.

3. Key Accountabilities/Job Duties (6 -7 items)

KEY ACCOUNTABILITIES/JOB DUTIES

% OF TIME

Business Development through bid processing, rate request processing, contract management, customer follow-up.

60

  • Provide customized/account specific reports, general ad hoc reporting & profitability analyses

5

Customer information management (CAP codes, Credit issues, Customer Profile information

5

Problem resolution (bookings, claims, equipment, free time, space allocations, customer inquiries).

10

  • CRM updates and other administrative duties such as preparation of presentations, data gathering, pipeline reviews, etc.

10

Prospecting for new business from small and medium sized customers.

10

STATEMENT OF OTHER DUTIES

4. Reporting relationships:

Reporting Relationship

Title(s)

FTE's

Immediate Manager/Supervisor

Sales Support Manager

Dotted Line

Direct Reports (titles and quantity)

Indirect Reports

Key Peers

5. Key Internal/External Relationships- who, why, how often

(Do not include routine supervisor/subordinate communications)

Who (Internal or External)

Why

How Often

Western Region Customers

To support Business Development

Continuously

Western Region Sales

To support Business Development

Continuously

6. Typical problems and decisions required

DECISION MAKING:

  1. Are there opportunities for independent decision-making based on the comparison and evaluation of possible courses of conduct and acting, or making a decision after various possibilities have been considered without consulting a manager or supervisor in the department? ☒YES ☐NO

  1. If YES, please describe the decision making process.

  1. Does the position have the authority to formulate, affect, interpret or implement management policies and operating practices for their department or the Company? ☒YES ☐NO

  1. Does the position have the authority to waive or deviate from established policies or standard operating procedures as set forth by the department or Company? ☐YES ☒NO

  1. If NO was answered for any of the above, please describe the kinds of typical problems or challenges encountered in the position that requires independent decision making, if any.

What sorts of problems are typical for the job?





What decisions are required to be referred to supervisors?

Customer Service/Operational issues that need to be revolved on behalf of customers

Need to determine which department/individual is most appropriate to resolve customer issues

When problem resolution reaches an impasse & needs escalation to resolve.

Negotiating rates/deals between customer & internal departments, particularly Trade/Pricing

Judgement as to what is realistic to achieve on behalf of the customer.

Whether to further pursue the business opportunity based upon the facts in hand.

SUPERVISION RECEIVED:

Close Supervision: The incumbent(s) is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently

Occasional Supervision: The incumbent(s) performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Minimal Supervision: The incumbent(s) normally receives little instruction on day-to-day work and receives general instructions on new assignments

Direction: The incumbent(s) establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

General Direction: The incumbent(s) exercises wide latitude in determining objectives and approaches to critical assignments and goals.

7. Descriptive Quantitative Data

Budget size/ sales targets (US$)

(please provide data specific to the position and/or Country/region/function where the position reports into)

Review

Position

Country/Region/Function

  • Revenue

  • Operations

  • G&A

Geographic reach/span

8. Job Qualifications





Required Education

Bachelor's degree highly preferred or equivalent combination of education and experience

Experiences

  • Minimum of 3 years industry experience required.
  • Experience in CRM application maintenance or operations in support of software applications preferred

Advanced knowledge in MS office with emphasis in Excel skills.

Skill Sets

  • Ability to identify and develop business opportunities
  • Organizational skills
  • Attention to detail
  • Business acumen
  • Experience working and communicating with cross-functional teams
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships
  • Strong time management skills, and the ability to prioritize tasks based on input from internal and external customers
  • Sales communication/solicitation skills

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.




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