Posted in Other 30+ days ago.
This job brought to you by CareerBuilder
Location: Newport Beach, California
APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.
APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saadé. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies.
With over 170 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.
Inside Sales Representative
Newport Beach, CA
1. Summary Description
This position partners with APL's Western Region sales organization in business development through contract management, rate requests, bid management, sales reporting, presentation preparation, transportation cost analysis and customer direct solicitation. Business development activities further include prospecting and securing new business opportunities, qualifying potential accounts, sales lead follow-up and the management of a small portfolio of customers.
2. Key Result Areas
Keys Results (KPI's)
Result Measurement (Metric)
Customer information management (CAP codes, Credit issues, Customer Profile information)
3. Key Accountabilities/Job Duties (6 -7 items)
KEY ACCOUNTABILITIES/JOB DUTIES
% OF TIME
Business Development through bid processing, rate request processing, contract management, customer follow-up.
Customer information management (CAP codes, Credit issues, Customer Profile information
Problem resolution (bookings, claims, equipment, free time, space allocations, customer inquiries).
Prospecting for new business from small and medium sized customers.
STATEMENT OF OTHER DUTIES
4. Reporting relationships:
Sales Support Manager
Direct Reports (titles and quantity)
5. Key Internal/External Relationships- who, why, how often
(Do not include routine supervisor/subordinate communications)
Who (Internal or External)
Western Region Customers
To support Business Development
Western Region Sales
To support Business Development
6. Typical problems and decisions required
What sorts of problems are typical for the job?
What decisions are required to be referred to supervisors?
Customer Service/Operational issues that need to be revolved on behalf of customers
Need to determine which department/individual is most appropriate to resolve customer issues
When problem resolution reaches an impasse & needs escalation to resolve.
Negotiating rates/deals between customer & internal departments, particularly Trade/Pricing
Judgement as to what is realistic to achieve on behalf of the customer.
Whether to further pursue the business opportunity based upon the facts in hand.
Close Supervision: The incumbent(s) is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently
Occasional Supervision: The incumbent(s) performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Minimal Supervision: The incumbent(s) normally receives little instruction on day-to-day work and receives general instructions on new assignments
Direction: The incumbent(s) establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
General Direction: The incumbent(s) exercises wide latitude in determining objectives and approaches to critical assignments and goals.
7. Descriptive Quantitative Data
Budget size/ sales targets (US$)
(please provide data specific to the position and/or Country/region/function where the position reports into)
8. Job Qualifications
Bachelor's degree highly preferred or equivalent combination of education and experience
Advanced knowledge in MS office with emphasis in Excel skills.
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.