The Federal Reserve Bank of San Francisco believes in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.
Cash Services Supervisor (Paying & Receiving) - Los Angeles
The Federal Reserve Bank of San Francisco, Los Angeles branch, represents the second largest Cash Operation for the Federal Reserve System. Our mission is to collaborate with our District and System colleagues to ensure that the integrity of the U.S. Banknotes as a system of payment is maintained at the highest possible quality level. We achieve this objective by receiving deposits, verifying them, and paying out orders to depository institutions that participate in the cash life cycle, all along ensuring that our operation meets or exceeds all controls as outlined by the agencies that govern our roles and monitor our compliance.
The Los Angeles branch currently has an excellent Supervisory opportunity in the Cash Administration and Paying Receiving operation. We're looking for an incumbent that possesses a strong operations management background and compliance focus. The candidate must possess and demonstrate key behaviors around collaboration, influence, emotional intelligence, development, accountability, leadership, achievement, innovation, and critical thinking.
If you don't have Banking experience - No worries - What we do need is your expertise in Risk management, Operations, Compliance and leadership.
Responsibilities include but are not limited to:
Ensure timely response to inquiries from team members, depository institutions, armored carriers, and other stakeholders on cash operational matters;
Work across functions and allocate time to provide over site for areas of responsibility.
Assess daily workflow and workload needs; as necessary make adjustments to ensure optimal management of currency holdover and payout of cash according to FIFO guideline.
Ensure effective and efficient use of staffing resources and workflow management to achieve high performance in compliance and productivity as defined by the Cash Division success statement for compliance performance, notes per work hour, and direct unit costs.
Monitor and follow up with customers to address deposit quality issues.
Actively communicate and proactively problem solve on items that include daily production status, obstacles inhibiting optimal team performance, potential compliance weaknesses, and department engagement and enablement opportunities.
Possess an eye towards continuous improvement by proactively assessing opportunities and gaps in the cash operations. The incumbent will work collaboratively with management and employees to identify, influence, and implement process improvements.
Ensure a strong compliance focus in the cash administration and paying receiving function by monitoring compliance as outlined in the Bank's custody controls, loss prevention, Treasury Currency Operations Manual (TCOM), and COSO requirements.
Take an active role in the development of direct reports by providing helpful, encouraging, and constructive feedback on employee performance. The incumbent must utilize tools such check-ins, individual development plans, one-on-one dialogue to gauge employee interest, needs, and learning opportunities. The incumbent must work with employees to align desired development opportunities with the needs of the department and Cash Division.
Participate and where applicable lead internal and external compliance reviews of operational processes and third party vendor arrangements.
Work on department specific projects and assignments requiring knowledge of operational workflow, compliance, currency and coin market trends, and cash metrics.
Represent the Los Angeles office on the District Legacy workgroup. The incumbent is expected to assume an active leadership role on the Legacy workgroup by volunteering for assignment, providing a District and local perspectives on procedural and policy changes and briefing local management on Legacy workgroup activities.
Participate on District and System assignments that focus on operational improvements, compliance matters, and technological advancements.
Provide backup supervisory support to other cash functions such as cash high speed operation where needed.
Other ad hoc assignments as needed.
Position Experience and Qualifications:
Bachelor's degree or equivalent work experience
At least 2 years of experience in an analytical, and/or people manager role
Extensive knowledge of cash operational processes, proprietary cash applications, and cash3rd party vendor arrangements.
Knowledge of risk management and compliance practices consistent with a valuables handling environment.
Takes the initiative to approach work with a mindset towards continuous improvement by encouraging innovation and facilitating brainstorming.
Demonstrate the ability to adapt in response to situations as they develop, be comfortable changing course, making decisions or taking action when all of the facts may not be known or when there are no precedents or policies to guide them
Strong leadership skills with an ability to promote team effectiveness and remove obstacles that impede team performance.
Demonstrated ability to work collaboratively in a team environment - working cooperatively with others, sharing information and working together toward a common goal.
Strong analytical, critical thinking and problem solving skills. This includes considering and weighing issues and solutions from diverse perspectives to arrive at the best decisions.
Ability to work with and analyze large data sets to draw meaningful conclusions from the information.
Provides employee coaching, mentoring, and development to direct reports and other cash employees that do not report to the incumbent.
Possess a strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint.
Strong communication skills (face-to-face, telephone, written, email, and presentation).
Strong influencing and negotiation skills with various levels of the organization.
Excellent organizational and time management skills (ability to balance three to five ongoing assignments simultaneously).
The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.