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Signature Collection Housekeeping & Laundry Manager - Year Round at DEER VALLEY RESORT

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Park City, Utah

Job Description:

PURPOSE OF POSITION: To ensure guest, owner and employee satisfaction in housekeeping and laundry practices. To provide a safe environment for our guests, owners and employees. To achieve budgeted profitability by adhering to Service and Safety Standards and exercising fiscal responsibility and sound management practices.


Previous management experience required
Previous laundry experience required
Prior housekeeping experience required
Ability to track inventory
Be self-motivated, customer service oriented and have a positive attitude
Must be able to lift 50 lbs. and be physically fit
Ability to trouble shoot and resolve issues
Must have a valid driver's license
Must be computer literate with the ability to create spreadsheets and reports
Must possess good communication skills to work with a diverse staff
Bi-lingual Spanish/English helpful, but not required
Available to work any shift day or night including holidays
Ability to motivate staff within the production environment


Recruit, hire, manage, train, develop and evaluate performance of a highly effective team of housekeeping and laundry personnel, to ensure guest, owner and employee satisfaction. Training to include Customer Service, Safety, Departmental Policies and Procedures, job functionality and grooming
Ensure weekly schedules provide quality coverage and effective workflow in Housekeeping and adherence to budgetary guidelines and occupancy levels
Demonstrate proactive problem resolution with respect and empathy. Document problems and review in staff meetings
Coach staff in updated knowledge of housekeeping practices, products, techniques and standards
Attend and contribute to weekly department manager staff meetings
Reinforce professionalism in department by adherence to dress standards and grooming. Institute control checklists as appropriate
Inspect logbook, inventories, supplies, buildings and payroll reports
Cross train all full-time housekeeping staff to fill in as needed in other areas of the department
Ensure high level of service, safety and profitability by working with other departments to foster a spirit of teamwork and cooperation
Monitor and approve staffing payroll
Responsible for timely submission of all paperwork, timesheets, gratuity allocation to Human Resource Department
Maintain appropriate inventory levels of chemicals, cleaning supplies, amenities, linens and guest room supplies to operate effectively within budget
General understanding of laundry equipment and the preventive maintenance required of such equipment
Facilitate daily and weekly meetings among housekeeping and laundry teams as required
Work with suppliers and vendors
Process invoices and ensure all supplies are stocked appropriately
Generate the division's linen loss reports by constant tracking.
Order replacement linens as needed
Other duties and responsibilities as assigned