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Field Service Engineer II at Shimadzu Scientific Instruments

Posted in Architecture 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: West Chicago, Illinois





Job Description:

The individual in this position is responsible for a wide variety of service related support functions including, but not limited to, the repair, maintenance, and performance of IQ/OQ/PT of assigned products. The products are to include SSI owned demo equipment, instruments returned from customers and customer owned products.This position is responsible for repair, maintenance and installation of assigned products.


 


This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.



  1. Providing repair and maintenance support on assigned products. (Daily)

  2. Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations. (Daily)

  3. Timely submission of all required paperwork and documentation as required. (Daily)

  4. May complete in-house bench repair work from time to time, while majority of work time will handle field service calls under limited supervision.   (Daily)

  5. Day and overnight travel in the local region to include possible assignments in a neighboring region. (Weekly)

  6. Provide customers and field personnel with telephone technical support, repair parts shipments and documentation required to effect instrument repairs, maintenance, and installations. (Daily)

  7. Assist regional service management with training new service technicians. (weekly)

  8. Maintain a regional inventory. (weekly)

 


This position’s primary focus is to learn how to provide quality, efficient service to our customers and to support the regional staff in the performance of the same. Engineers will be assigned specific territory/customers as tey continue to develop field service skills. Assist with the training, and mentoring of less experienced service personnel.


 


Incumbent should be proficient at effectively and efficiently troubleshooting and repairing instrument problems, performing installations, and providing, when necessary, customer and staff training.


 


Incumbent should have at least associate’s degree in Electrical Engineering or Technology; while a bachelor’s degree is preferred. At least seven (7) years of field or in-house exposure to analytical instrumentation repair work, is required. Incumbent should have expertise level skills in at least two product lines and proficiency in all other product line areas.


 


May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift up to 40 pounds routinely throughout the work day. Will also be required from time to time to assist in lifting heavier equipment. Incumbent must have use of hand to finger senses, in order to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.


 


Position is required to maintain proper housekeeping and safety standards in particular to lab safety protocol.  Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.


This position is a field-based role that will spend their day traveling (day and overnight) to customer locations within the region. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during-the-course of a business day in-order to support the needs of Shimadzu customers. Extra hours may periodically be required, in-order to fulfill the functions required by this position.  The position will include contact with SSI employees and outside customers that requires prompt and friendly handling of all related inquires.





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