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Work from Home - Conference Support PT (GA or AL) at West Corporation

Posted in Other 30+ days ago.

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Location: West Point, Georgia

Job Description:
Responsible for:
  • Processing the help request before and during the conference calls on multiple platforms
  • Accountable for assigned calls/bridges, answering questions about conferencing, troubleshooting and escalating when necessary while providing excellent customer service
  • Create and update trouble tickets/cases and track customer issues to determine the root cause and find a resolution
Applicants for this job will be expected to meet the following minimum qualifications

On-Site Training
Please note this position requires 1-2 weeks blended between on-site training course located at our West Point, GA training facility and virtual training
Travel accommodations WILL NOT be covered by West.
Ideal candidate will reside within a 20- minute driving distance from our facility in West Point, GA.

Busy times frames are 10:00am - 2:00pm, but work is available outside these hours on 2nd, 3rd, and weekend hour

High school diploma or GED required
Additional education may be required based on individual projects and/or location

Minimum six months customer service experience preferred

Basic Knowledge of MS Word, and Excel required
Knowledge of computer keyboard and mouse
Demonstrated fluency in English and/or other specified language (e.g., Spanish, French, etc.) depending on the position
Ability to pass standardized interview
Score acceptably on job related testing assessments
Ability to work flexible schedules
Ability to clearly communicate using a clear, distinct voice
Ability to read scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution

Equipment Requirements
Windows 7/8.1/10 or Mac
OSX 10.6 or Higher
Internet Explorer 11/Google Chrome/Mozilla Firefox
1GHz or faster 32 bit or 64-bit Processor
1024 x 768 minimum resolution
Broadband Internet Connection (DSL, Cable, Fiber Optic)
Dial-up, Satellite, or 4G Wireless connections are prohibited
Cell phones require Wi-Fi
During call, headset must attach to your telephone
Wireless router required

West is connecting people and ideas
We are delivering on their potential
We are improving the way we work and live

Online applications will be accepted through 6/02/19

Equal Opportunity Employer/Veterans/Disabled