Reports to the Manager of Social Services. Provides short-term counseling, crisis intervention and discharge planning services to diverse patient populations. Completes comprehensive psychosocial assessment to determine necessary clinical interventions and assess scope of discharge planning needs. Actively coordinates the planning and implementation of a continuity of care plan. Participates with a multi-disciplinary team in the development of individualized treatment plan. Has extensive knowledge of community resources, programs, and agencies.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Master's Degree in Social Work (MSW), including knowledge of current trends, developments, treatment modalities, etc. for patients with psychiatric and/or psychological disorders. Additional discharge planning or case management experience is desired. A minimum of two years of professional experience performing essential hospital or healthcare social services functions is preferred. Effective January 1, 2017 must either hold an active social work license or apply for a clinical social work license for the State of Indiana and be approved by the Board to take the ASWB examination.
Knowledge & Skills
Requires the skills necessary to provide self-directed social services, including therapeutic individual, family and group counseling and crisis intervention.
Requires solid clinical assessment skills needed to provide clinical problem solving. Also requires general knowledge of illnesses, current treatments and their psycho-social effects.
Requires a thorough knowledge of community agencies, services, entitlement programs and financial resources available on a federal, state, and local level to assist patients and families in Indiana and other states.
Requires knowledge of state and local adult and child protective legal mandates and understanding of family systems.
Requires a solid understanding of medical insurance and managed care concepts.
Requires knowledge of the discharge planning process, hospital transfers, and referrals to home care. Must be comfortable with patients in the acute care setting including end of life care.
Demonstrates the ability to maintain professional composure under pressure, work with difficult personalities, and the ability to handle crises and difficult situations effectively. Requires a strong work ethic, independent professional judgment, initiative, problem-solving, organizational and planning skills.
Demonstrates the knowledge and skills necessary to provide age-specific care appropriate to the patients served. Also understands and respects cultural, ethnic, religious, and economic differences among patients.
Demonstrates the ability to develop and maintain effective and positive working relationships. Also requires the ability to be empathic and abide by mutual respect policy.
Demonstrates the interpersonal and communication (verbal and written) and listening skills necessary to counsel patients and families with psychological and/or psychiatric disorders. This requires the ability to communicate in a tactful, sincere and effective manner with patients from a variety of backgrounds, healthcare professionals, various hospital staff and agencies outside the hospital.
Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and related applications); also requires the ability to access information on the Internet.
Demonstrates the ability to maintain flexibility and a positive attitude.
Demonstrates and maintains ethical conduct and the ability to exercise discretion. Also requires a solid understanding of hospital policies/practices related to patient confidentiality.
Demonstrates knowledge of and a commitment to Beacon Health System's mission and values; and the organization's goal of providing exceptional patient experiences by following the Performance Essentials.
Works in a high-stress office and patient care environment with rapidly-shifting priorities and competing demands. Also has some contact with patients and family members who may be under considerable stress.
May be exposed to bio-hazards.
Ability to work flexible hours to handle urgent situations.
Requires the physical ability, stamina, visual acuity, and manual dexterity (i.e. to stand/walk for prolonged periods of time, push wheelchairs/carts, etc.) to perform the essential functions of the position.