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Sr. Product Manager - Digital at AT&T

Posted in Other 30+ days ago.

Location: Dallas, Texas





Job Description:
At AT&T, we’re
connecting the world through the latest tech, top-of-the-line communications
and the best in entertainment. Our groundbreaking digital solutions provide
intuitive and integrated experiences for millions of customers across online,
retail and care channels. Join our mission to deliver compelling communication
and entertainment experiences to customers around the world as we continue to
evolve as a technology-powered, human-centered organization. As part of our
team, you’ll transform the way we deliver a seamless customer experience with
digital at the center of all you do. In our world, digital is much larger than
just an eCommerce channel, we are transforming all channels to digitally
perform as one team to create a better customer experience.  2019 is the
first full year of our digital transformation and your opportunity to
revolutionize the digital space and build a career that will propel your
future.


The AT&T
Digital team is looking for a Product Manager who
is passionate about the customer experience and has analytical and multi-task abilities to thrive
in a fast-paced environment. The Product Manager is responsible for reviewing the long-term
technological roadmap, ensuring that cross functional product, delivery and business teams are working
in concert to deliver business value. The Product Manager has an intimate knowledge of the current
state of the business and technology and implements the plan to achieve the desired future state.


Responsibilities

  • Executes on product plans that grow customer engagement, improve
    customer experience and

    drive relevance
  • Reviews business requirements and business cases to prioritize
    cross scrum team work
  • Serve as a Subject Matter Expert in digital experience and
    customer journey
  • Works in an Agile environment to refine business requirements
    work with architects to define

    and lay out system interfaces and data flows, prioritizes work for multiple
    scrum teams
  • Monitors product for all defined KPIs to ensure best-in-class
    customer experience
  • Works with business partners to balance business & technical
    objectives and technology

    partners to deliver the product that meets reliability, scalability, and
    performance goals
  • Implement best practices in the relevant field
  • Acts as a product evangelist to build awareness and
    understanding across teams

Preferred
Qualifications

  • Bachelor’s degree in Marketing, Computer Science, Information Systems
    or related field.
  • 5+ years of product manager experience with proven track record
    of managing all aspects of product management lifecycleExperience within high
    tech, software and/or wireless/telecom industry highly desired
  • Solid technical background with understanding and/or experience
    in software development,

    web technologies and Digital Transformation
  • Strong analytical skills and the ability to convert consumer
    insights and performance data into

    high impact product initiatives
  • Experience working within scaled agile development team
  • Excellent written and verbal communication skills with
    demonstrated ability to present complex

    technical information in a clear manner to peers, developers, and senior
    leaders




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