Director of Underwriting at Freedom Mortgage

Posted in Professional Services 9 days ago.

This job brought to you by Local Organization

Location: Phoenix, Arizona

Job Description:

Freedom Mortgage

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job ID: 3681
Location: Phoenix, AZ
Functional Area: Underwriting
Department:Underwriting-Region West
Employment Type:Not Indicated
Relocation Provided: No

Position Description:


The Director will be responsible for assisting the Vice President or Senior Vice President with the day to day operations and long term planning within their division. This position will oversee the Regional Underwriting Managers and Underwriters, as well as work closely with Operations, Sales, Product Development, Funding, IT, Training, Human Resources, Post Closing, and Credit Quality.

Essential Job Functions:

  • Oversee the duties of Underwriting Managers

  • Travel to Freedom offices on a regular basis to meet with underwriting staff as well as operational staff

  • Identify training needs within existing staff and utilize appropriate measures to improve by taking advantage of resources available

  • Work in conjunction with Product Development; RUMs; NRP leadership and IT in building a uniform best practices to be utilized in the division for all facets of the loan transaction

  • Work with Freedom leadership in boarding, training, and retaining any future acquisitions, as applicable

  • Maintain the pulse of the National pipeline and utilize load balancing to help meet turn times

  • Identify staffing needs and management needs within the division and work with recruiting and HR to identify and hire qualified candidates

  • Assist with 2nd level/3rd level reviews when needed

  • Respond timely to exception requests, using sound judgment to ensure exceptions are within agency and/or investor guidelines

  • Respond timely to audit reports from Credit Quality working with RUMs to cure issues as well as educate staff on deficiencies

  • Respond timely to emails from manager's and/or their direct report and sales

  • Provide feedback to direct reports as needed whether positive or constructive criticism

  • Work with IT for specific projects tied to the underwriting department to ensure smooth file flow

  • Work with Vice President in developing, managing and directing underwriting/operational strategies and objectives to ensure achievement of our goal to deliver high quality loan decisions

  • To be Partners with Production Sales and Operations to promote and achieve the highest level of customer service

  • To be Partners with Compliance, Risk management, Quality Control and Underwriting Managers, to ensure alignment and achievement of risk profile and goals

  • Any additional duties deemed necessary from time to time, by request of the Vice President, Senior Vice President, or Chief Credit Officer

  • Other Related Duties: Performs other related duties as assigned.

  • Ability to function in an ever-changing environment and work across all business channels in Underwriting (Retail/CC/Wholesale) as needed

Supervisory Responsibilities

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong knowledge of Fannie Mae/Freddie Mac guidelines and AUS

  • Strong knowledge of FHA/VA guidelines and AUS

  • Strong knowledge of State and Federal laws pertaining to the mortgage banking industry (i.e. RESPA, TILA, ECOA, etc.)

  • Ability to perform mathematical calculations with speed and accuracy

  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

  • Strong communication skills, both verbal and written, are necessary

  • Excellent customer service skills with strong attention to detail

  • Time Management skills and the ability to prioritize workload based on department SLA's and member needs

  • Strong analytical skills required with a high degree of accuracy

  • Ability to work flexible hours as needed

  • Ability to multi-task in other areas of the unit

  • Positive attitude and team-oriented spirit

Education and/or Experience

  • A minimum of 10 years of mortgage underwriting experience is required

  • A minimum of 5 years mortgage management experience

  • BA/ BS required

Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques and styles. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percentage, and draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

DE, LAPP, and SAR preferred

Customer Service Relationships:

Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer's Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 200 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine's, Inc. 5000 rankings for the fastest growing private firms in the nation for five consecutive years (2013-2017).

Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (multiple sites in Southern New Jersey and Fort Washington, PA) and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers in Melville, NY; Orlando, FL; San Dimas, CA; and Tempe, AZ.

Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!