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Overnight Shift Lead - Social Services at Four Oaks

Posted in Nonprofit - Social Services 30+ days ago.

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Type: Full-Time
Location: Davenport, Iowa

Job Description:

Family Resources is looking for a leader with experience working with youth for our Shift Lead position. The Shift Lead will work closely with the Milieu Coordinator in managing the day to day program operations including, but not limited to, overnight shift supervisory support, provide operational leadership, coaching and training new staff, program development, assure daily documentation is accurate and timely, and providing direct care coverage.

Starting pay varies depending on education and experience

40-hour position

Comprehensive Benefits Offered

This position is located in Davenport, Iowa


  • Provide direction and supervision to Residential Counselors to ensure appropriate program philosophy and individual treatment plan implementation.

  • Ensure all funding agreement documentation is complete, accurate, and timely as it pertains to behavior management, skill development, milieu management, and milieu crisis.

  • Track overall program documentation for timeliness and edit for quality including fire/disaster drills, incident reports, shift book data, daily logs, visitations, ledgers, satisfaction surveys, and BHIS implementation.

  • Be knowledgeable of the population served and help the team to implement individualized treatment plans

  • Supervision of essential program documentation.

  • Provide leadership support in crisis situations during a shift to program assigned and all of the campus

  • Attend weekly Program Team Meetings and CWJJ Leadership Meetings.

  • On-call availability as deemed necessary.

  • Provide direct supervision/coverage as needed and assist in setting up shift schedules and routines.

  • Provide sound judgment and demonstrate the ability to make effective decisions and implement procedure based on decisions made.

  • Takes initiative to anticipate needs and seeks solutions to getting them met.

  • Energetic and enthusiastic. Consistently withstands pressure and takes all known facts and perceptions into consideration when presenting ideas that will benefit the program.

  • Exhibits organizational skills that allow for effective role modeling to the team, in completing paperwork, providing structure for the clients as well as following through with all job expectations in a timely manner.

  • Provide ongoing coaching and disciplinary actions with Milieu Coordinator and staff as necessary.

  • Ensure internal policies/practices are followed

  • Professional conduct that represents Family Resources, with integrity, which allows for the assistance in helping Milieu Coordinator to respectfully hold team members accountable, train others and role models appropriate behaviors and interactions with the youth served.

  • Develop and maintain a working knowledge of BHIS and Medicaid requirements and standards

  • Deliver BHIS Services in a manner compliant with applicable State, Federal, Accreditation, and FR standards and assure weekly per diem is met.

  • Provide services in a Trauma Informed Care client-centered, strengths-based, professional manner

  • Coordinate monitoring and data collection related to child behaviors/functioning associated with Mental Health goals and objectives

  • Ensure documentation of services is completed in a timely manner – (within 24 hours of service provided)

  • Assist in ensuring documentation of services in a manner compliant with applicable State, Federal, Accreditation, and FR standards

  • Ensure daily “tracking” documentation is completed (face to face contacts, behavior management modules, etc.)


  • Ability to train and lead a treatment team

  • Strong and professional communication and writing skills

  • Ability to maintain a calm demeanor when handling crisis and managing multiple tasks

  • Detail-oriented (accuracy and neatness)

  • Exceptional judgment and problem-solving skills

  • Ability to prioritize and complete multiple tasks

  • A good demonstration of computer skills such as typing.

  • Ability to follow written procedures

Education: High school diploma required, Bachelor’s degree preferred. 1-year experience in the delivery of human service work strongly preferred.

Must have current proof of car insurance, able to pass driving background check and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

About Family Resources

At Family Resources, we believe in strengthening children, families, and individuals in our community - it's the passion that permeates everything we do. Family Resources has grown to become one of the state's largest agencies devoted to child welfare, juvenile justice, mental health, and survivor services. We recognize that these children, families, and individuals come to us from a variety of circumstances, which makes it important for us to reach them where they are right now.

Family Resources offers a comprehensive benefits package, excellent wages, and opportunities for growth & advancement!

Equal Opportunity Employer that thrives on Diversity!