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Director, Client Services at Prudential

Posted in Accounting 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Newark, New Jersey

Job Description:

QMA is a subsidiary of Prudential. Since 1975, QMA has pioneered the use of advanced analytics to enhance the investment decision-making process. We combine discipline and seasoned judgment to create investment solutions tailored to client objectives. QMA manages more than US$ 113 billion in assets for institutions around the world.  We manage portfolios for corporate pension plans, public pension plans, endowments and foundations, multi-employer pension plans, and sub advisory accounts for other financial services companies.


Responsibilities include:

  • Develop understanding about the firm, its history, philosophy, products, people and processes

  • Work directly with QMA’s institutional investors: develop long term relationships and strive to anticipate clients’ needs and understand their investment objectives

  • Act as primary client contact for new account onboarding; work closely with the onboarding team to ensure a smooth and timely funding process

  • Collaborate with sales and consultant relations frequently to ensure seamless team integration and client coverage

  • Prepare for and host client portfolio reviews and/or board presentations with portfolio management, both in the office and periodically on the road (some travel required)

  • Research issues and questions that arise in conjunction with the client and its investments

  • Cross-sell other QMA products in conjunction with sales team

  • Collaborate with the various QMA constituencies (including portfolio management, legal, compliance, operations etc) on relevant client inquiries and deliverables, often researching issues and providing suggestions on resolution

  • Help maintain the Salesforce CRM with call reports and other client information

  • Assist on various projects for the team

  • 7+ years experience working in the asset management business

  • Proven experience working with institutional investors in a client-facing role; ability to troubleshoot and resolve investor issues in a timely manner

  • Knowledge of global equity products, intellectual curiosity to learn more and further develop product and firm knowledge

  • Exceptional written and oral communication skills

  • Strong organizational skills; proven ability to multi-task and manage multiple deliverables and responsibilities

  • Responsible and mature team player with collaborative instinct, attention to detail and sense of urgency

  • Motivated self-starter with critical thinking skills

  • MBA and/or CFA a plus