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Lead Specialist (Collections) at KeyCorp

Posted in Other 30+ days ago.

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Type: Full Time
Location: Amherst, New York





Job Description:

Please note there may be more than one position available.

Responsible for managing an assigned portfolio of commercial loan products, mitigating loss situations, thereby reducing Bank risk and maintaining customer relationships.

Primary Responsibilities
Incumbent may perform any or all of the following functions: Initiate contact with consumer borrowers handling the highest degree of delinquency accounts, assessing the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Reages, or Extensions. Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery. Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with course of action taken. Perform skip tracing. Utilize internal collections systems and accounting systems for all loan types. Identify and resolve the more complex problematic account situations. Understand the workflow necessary for account maintenance/corrections through to resolutions. Follow up on all customer inquiries. Compile information and analyzes the account files for repossession and foreclosure recommendation. Perform additional duties as requested by management. Works under general supervision. Has contact with internal supervisors and externally with customers and service providers.

Required Qualifications:
High school diploma or equivalent
One or more years of customer service or collections experience
Proven ability to stay focused in a continuous process flow and keep pace within work team
Analytical skills
Communication skills
Computer proficiency
Customer service
Detail oriented
Interpersonal skills
Multi-task
Problem solving

Preferred Qualifications:
Associates Degree or Bachelors Degree
Two or more years of collection and accounting experience
Familiar with skip tracing software, BK servicing systems
Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in
Good understanding of the bank's operations and systemic functionality
Good understanding of collections servicing systems
Functional expertise in all products serviced
Ability to be a team player
Project positive and friendly attitude
Strong communication and time management skills
Strong negotiating skills
Detail and goal oriented
Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc.
Experience with automated dialers and CACS/CAS

Competencies/Skills:
Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
Ability to multi-task

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.


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