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Snack Bar Attendant - FT at Jack Entertainment LLC

Posted in Entertainment/Gaming/Casino 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Warrensville Heights, Ohio

Job Description:

The Bottom Line:

Are you the type of person who enjoys providing a high-level of customer service?

Position Summary:

The primary responsibility of the Concession/Snack Attendant is processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change

 Essential Functions:

  • Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests.

  • Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion.

  • Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required.

  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines.

  • Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures.

  • Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required.

  • Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station.

  • Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.

  • Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc.

  • Maintains all equipment in proper fashion.

  • Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures

  • Adheres to regulatory, safety, departmental and company policies.

  • Resolves service problems according to guidelines  

  • Supports safety and accident prevention programs (non-slip footwear, proper lifting).

  • Presents oneself as a credit to Company and encourages others to do the same.

  • Provides fast, friendly, professional and responsive customer service to guests.

  • Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.

  • Performs all other related and compatible duties as assigned. 

Who We Are:

As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join in the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.


There are a couple of things that we need from you to make sure you're the right candidate:

Knowledge, Skills & Abilities:

  • Ability to respond calmly and maintain composure in high volume, stressful situations.

  • Must be able to perform multiple tasks simultaneously.

  • Must be a team player.         

  • Good oral and written communication skills including tact when dealing with difficult customers

  • Must be fluent and literate in English.

  • Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.

  • Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

  • Respond to visual and aural cues. 

  • Must have the manual dexterity to operate a computer and other necessary office equipment. 

  • Must be able to tolerate areas containing dust, loud noises and bright lights.

  • Must be able to work varied shifts, weekends and holidays as needed.

  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. 

  • Ability to speak distinctly and persuasively. 

  • Must be able to read, write, speak, and understand. 


Education and Experience

  • High school diploma, GED or comparable experience preferred

  • Six months previous experience in a fast paced F&B environment with cash handling experience preferred 

Required Certification/License:

  • Must be able to obtain a Ohio Lottery Commission gaming license