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Assistant Brand Manager at Deckers Outdoor Corporation

Posted in Education 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Broomfield, Colorado

Job Description:

The Assistant Brand Manager will focus on their Brand Team and ensure quarterly targets are met. This role will primarily be responsible for leading their respective teams by coaching and developing them and creating a cohesive team. Responsibilities include identifying and removing obstacles, monitoring performance, managing the order book, assessing workload, assisting team members with prioritization, and keeping their team motivated and working efficiently.

An ideal candidate will have management skills with a sharp business mindset, skilled at organization and solving problems, and knows when to ask for help. The Assistant Brand Manager must be a Wholesale Order Management Expert able to assist their team members with any difficulties they encounter. Interpersonal and mediation skills will also be essential in acting as a liaison between Managers, other Supervisors, Coaches, and CSRs.

This position will act as a liaison between Customer Experience and Brand Leadership, sales teams, and their Brand Manager to ensure continuity by representing the department in meetings, trainings, and calls.


Leading Team & Culture Building

  • Lead by setting a strong example in action, integrity, and professionalism

  • Create activities for engagement to keep staff motivated

  • Educate on and enforce department processes and procedures

  • Facilitate regularly scheduled one-on-ones and team meetings

  • Make sure all employees adhere to company policies and guidelines

  • Ensure company and department values are upheld at all times

  • Maintain expert knowledge of order entry systems and wholesale order management processes to answer questions and provide timely guidance and feedback

  • Assist in interviewing and hiring

Driving Performance and Monitoring Quality

  • Develop and evaluate direct reports

  • Give constructive feedback and challenge team to perform their best

  • Ensure quarterly targets are met by owning the Brand order book

  • Ensure team is delivering weekly reports on holds, scheduling, shipments, etc.

  • Maintain the department as a center of excellence for customer service

  • Ensure consistency across brands where possible

  • Balance the needs of the customer with the needs of the department as a profit generator

  • Document performance deficiencies and partner with Brand Manager to address through Performance Improvement Plan

Brand Relationships

  • Maintain brand knowledge and act as brand expert

  • Attend brand quarterly action meetings and biannual sales meetings

  • Identify and escalate operational issues as needed

  • Run reports, analyze findings, and communicate to team on KPI performance

Driving Continuous Improvement

  • Collaborate with cross functional teams (Sales, Distribution Centers, Credit & Collections, etc.)

  • Responsible for ensuring operational efficiency for all of CE by learning how team members do their day to day activities in detail and removing obstacles

  • Identify bottlenecks within the team and present solution ideas to Operations Manager

  • Partner with Operations Manager in optimizing systems, policies, and procedures

  • Advise Operations Manager in vetting out proposals from team


  • Other projects/tasks as assigned

  • Occasional travel as assigned

Education & Any Certifications Required

  • Four year college degree or university program certificate; or equivalent work experience with proven track record

Year(s) of Experience & Background Required

  • Experience as Assistant Manager, Supervisor, or similar supervisory position

  • Experience in Order Management and Customer Service

  • Experience evaluating direct reports as part of a Performance Evaluation Process