The Graduate Admissions Officer supports and participates in recruitment strategies to attract and yield highly qualified domestic, international, and online students in the Fisher College Graduate Studies programs. The Admissions Officer must provide excellent customer service and support to the graduate student body, positively impacting retention and enrollment. In addition, the Admissions Officer will serve as a resource for applicants. This position reports to the Director of Enrollment Management and Administration for DAPS, and works closely with the Assistant Dean of Graduate Studies for Fisher College.
ESSENTIAL JOB FUNCTIONS
Execute a best-practice customer service approach and collaborate with colleagues to ensure full life cycle management of each lead.
Monitor lead activity to provide timely response to individual inquiries and initiate proactive outreach to prospective students; develop and implement effective personal strategies for sales and pipeline management.
Coordinate logistics for on- and off-campus recruitment and yield events; represent the Graduate School, promote its programs, and actively engage prospects at fairs, conferences, school visits, and other off-campus events; conduct office appointments, info sessions, campus tours, webinars, and other on-campus activities.
Contribute toward social media strategies to promote the Graduate School and engage prospective and admitted students.
Work closely with other Admissions Officers to develop an understanding of programs, prerequisites, admissions criteria, and related trends; demonstrate and reflect an understanding of and commitment to Fisher College’s mission and core values.
Advise prospective students on program offerings and requirements, admission standards and procedures, and the Fisher graduate student experience using a customer-focused approach.
Participate in the evaluation of applicants based on a portfolio of educational, professional, and personal experience evidenced by submitted materials, interviews, and interactions to make recommendations regarding admission, scholarship awards, and credit evaluation
Support the DAPS Director of Enrollment Management, the Assistant Dean of Graduate Studies, and other Fisher staff in aggressively and proactively monitoring pipeline activities and progress toward targets; contribute ideas and efforts for enhancing marketing, recruitment, and yield activities.
Perform other duties and special projects as assigned to meet changing business needs.
Excellent communication and interpersonal skills; demonstrated ability to write and speak professionally and persuasively and to engage diverse audiences through both group presentations and individual consultations; fluency in English.
A record of highly motivated, self-directed, and results-oriented accomplishments with respect to both individual and team goals.
Strong analytical and problem solving skills; ability to exercise sound judgment in a fast-paced customer service environment.
Must hold and maintain a valid, unrestricted United States driver’s license, with an insurable driving history as determined by Fisher’s insurance carrier.
Ability to work flexible hours, including some evenings and weekends.