Act as operational day to day contact in client facing role.
Maintain functional and technical knowledge across multiple disciplines to enable handling of client inquiries
Support service delivery for operational and risk activities i.e. benefit payment processing, inquiry resolution, requests, account administration activities, online application support, and monitor receivables/billing collections
Support management in servicing client relationships and client operations i.e. research/resolve exceptions, communicate resolution effectively to clients,
Manage risk by maintaining knowledge of and adhering to SOPs and alternate procedures and processes
Handle clients, divisions, corporate operations/ strategies as confidential information according to corporate policy
Produce data to accurately create and maintain scorecards, metrics, risk/compliance and client service reporting
Resolve issues and prioritize actions in the absence of the direct manager
Support cross-selling efforts
Identify and report all risk and compliance issues, breaches and suspicious activities
Act in accordance with Risk Excellence as part of our Way Ahead foundation
Perform other duties as required
Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
Work collaboratively with teams and management across the company on various projects, oversight, committees, KPIs, etc.
Liaise with COE's, shared service teams and other business units as required to escalate and resolve client's service/ operational issue
Bachelor’s degrees or equivalent.
Must have two years of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions.
Strong customer service, communication, organizational and problem solving skills.
Must be able to prioritize activities and work well under pressure.
Comfortable leading and motivating others.
Excellent analytical and problem solving skills.
A strong understanding of domestic and international markets.
Experience with Fixed Income, Equity and Derivative Securities.
Excellent verbal and written communication skills.